In the event of a dispute relating to the contents of the Manual, which version of the Gold Star Manual is controlling?

According to Gold Star's 2025 Franchise Disclosure Document, the controlling version of the manual in case of a dispute depends on how the manual is accessed. If the manual is available on a company extranet, that version will be the one considered controlling. If the manual is not kept on a company extranet, then the master copy of the manuals kept by Gold Star at its principal office will be the controlling version.

This means that franchisees must adhere to the most up-to-date version of the manual as maintained by Gold Star, whether it's online or in their physical master copy. Franchisees should ensure they have access to the extranet (if applicable) or understand how to obtain the latest master copy from Gold Star's headquarters to avoid disputes.

It is a common practice in franchising for the franchisor to maintain control over the operating manual and to update it periodically to reflect changes in the system. This clause simply clarifies which version of the manual takes precedence in case of discrepancies or disagreements.