Who determines the days and hours of operation for a Gold Star store?
Gold_Star Franchise · 2025 FDDAnswer from 2025 FDD Document
FRANCHISEE shall keep the Store open for such days and hours as the COMPANY shall reasonably require; provided, however, that nothing herein shall prevent FRANCHISEE from closing the Store to the extent required by local laws.
Source: Item 23 — Receipts (FDD pages 53–163)
What This Means (2025 FDD)
According to Gold Star's 2025 Franchise Disclosure Document, Gold Star franchisees must keep their stores open for the days and hours that Gold Star reasonably requires. However, franchisees can close their stores to the extent required by local laws. This means that while Gold Star sets the standard for operating hours, local regulations take precedence.
This requirement ensures uniformity across all Gold Star locations, maintaining brand consistency and customer expectations. However, it also means franchisees have limited autonomy over their store's schedule. Franchisees need to be aware of this when considering the investment, as it directly impacts their ability to manage their time and staffing needs.
Prospective franchisees should inquire about the typical operating hours Gold Star requires for stores in similar locations. They should also investigate local laws that might affect these hours. Understanding these factors is crucial for assessing the feasibility and profitability of a Gold Star franchise.