What is the definition of 'Manager' according to the Gold Star FDD?
Gold_Star Franchise · 2025 FDDAnswer from 2025 FDD Document
FRANCHISEE shall designate, and give the COMPANY written notice of the name of the individual that will serve as manager (such manager and any area manager being referred to hereinafter individually as a "Manager" and collectively as the "Managers") of the Store.
Source: Item 15 — Obligation to Participate in the Actual Operation of the Franchise Business (FDD pages 41–42)
What This Means (2025 FDD)
According to Gold Star's 2025 Franchise Disclosure Document, a 'Manager' refers to the individual designated by the franchisee to serve as the manager of the store. This definition also extends to any area manager, with both being collectively referred to as 'Managers'.
Gold Star requires franchisees to provide written notice of the designated manager's name. Furthermore, any changes to the manager's identity necessitate prior written notification to Gold Star, and the replacement manager must fulfill the necessary training requirements. This ensures that all managers meet Gold Star's standards and are adequately prepared to oversee the restaurant's operations.
This requirement ensures that each Gold Star location has a qualified individual overseeing daily operations, maintaining brand standards, and providing consistent customer service. For prospective franchisees, this means carefully selecting a manager who meets Gold Star's criteria and ensuring they complete the required training programs. Failure to comply with these managerial requirements could potentially lead to operational issues or non-compliance with the franchise agreement.