When must the dedicated telephone line be operational and functional for a Gold Star store?
Gold_Star Franchise · 2025 FDDAnswer from 2025 FDD Document
- 7.9 Telephone Line. FRANCHISEE will maintain at least one dedicated telephone line for use exclusively by the Store. Each telephone line will have service features as required by the COMPANY in the Manual or otherwise communicated to FRANCHISEE from time to time in writing. All lines will be operational and functional prior to opening the Store and thereafter at all times during the term of this Agreement.
Source: Item 23 — Receipts (FDD pages 53–163)
What This Means (2025 FDD)
According to Gold Star's 2025 Franchise Disclosure Document, a franchisee must maintain at least one dedicated telephone line exclusively for the store. This line must have the service features that Gold Star requires, as specified in the manual or communicated in writing.
The dedicated telephone line must be operational and functional prior to the store's opening. Furthermore, it must remain operational and functional at all times throughout the term of the Franchise Agreement.
This requirement ensures that Gold Star franchisees can consistently communicate with customers and the franchisor. It also allows the franchisor to maintain brand standards and provide support. Franchisees need to factor in the costs of installing and maintaining a dedicated phone line when considering the overall investment.