Where does the Customer Service, Service Promise 'On the Job' training for Gold Star take place?
Gold_Star Franchise · 2025 FDDAnswer from 2025 FDD Document
| Subject | Hours of Classroom Training2 | Hours of “On the Job” Training3 | Location |
|---|---|---|---|
| Orientation | 4 | 0 | Classroom Training: Gold Star corporate offices On the Job: Gold Star corporate offices or company-owned Restaurant |
| Food Prep – Menu | 1 | 20 | On the Job: Gold Star corporate offices or |
| Knowledge | company-owned Restaurant | ||
| Food Assembly – | 1 | 28 | On the Job: Gold Star corporate offices or |
| Menu Knowledge | company-owned Restaurant | ||
| Food Safety * Level | 14 | 2 | * Must be Level II Serve Safe Certified |
| II Certified | or Equivalent | ||
| Cleaning Procedures | 1 | 2 | On the Job: Gold Star corporate offices or company-owned Restaurant |
| Customer Service, Service Promise Training | 3 | 20 | On the Job: Gold Star corporate offices or company-owned Restaurant |
| Restaurant | 4 | 2 | Share a Day with Quality Assurance Mgr |
| Evaluations | On the Job: Gold Star corporate offices or | ||
| Calibrations Report | company-owned Restaurant | ||
| Safety/Security | 1 | 0 | Gold Star corporate offices |
| Accounting | 1 | 0 | Gold Star corporate offices |
| Financial Analysis | 1 | 0 | Gold Star corporate offices |
| Local Store Mkt. | 1 | 0 | Gold Star corporate offices |
| Recruitment/ | 2 | 0 | Gold Star corporate offices |
| Selection | |||
| New Employee | 2 | 4 | On the Job: Gold Star corporate offices or |
| Training – | company-owned Restaurant |
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 26–36)
What This Means (2025 FDD)
According to Gold Star's 2025 Franchise Disclosure Document, the Customer Service, Service Promise "On the Job" training takes place at either Gold Star's corporate offices or at a company-owned restaurant. This training is part of the initial crew training program.
The "On the Job" training involves practical application of the skills and knowledge learned in the classroom. For the Customer Service, Service Promise training, the "On the Job" portion consists of 20 hours.
Prospective franchisees should note that the specific location for "On the Job" training may vary. It is important to confirm with Gold Star the exact location and schedule for this training to ensure proper planning and preparation. This training is designed to equip the staff with the necessary skills to deliver excellent customer service, which is a critical component of the Gold Star brand.