Considering the business experience of Gold Star's executives (Item 2), what level of technology and computer systems support can a franchisee expect (Item 11)?
Gold_Star Franchise · 2025 FDDAnswer from 2025 FDD Document
d processing. Hi-speed internet connection is required for credit cards, polling and the functionality of this system.
You must upgrade and update the POS System at any time upon Gold Star's request to the extent necessary to comply with Gold Star's standards and specifications. There are no contractual limitations on the frequency and cost of the obligation to upgrade or update the POS System.
The POS System will be used in your business to record customer transactions and transmit information to Gold Star. The POS System will collect and generate various types of business information or data, including financial information, menu item data, coupon data and other business data. Gold Star will have independent access to the information and data through your POS System. There are no contractual limitations on Gold Star's rights to access the information and data collected or generated by the POS System. Gold Star is not obligated to provide or assist you in obtaining the POS System or related services.
We currently lease the equipment for the POS System from a third party and require our Franchisees to sublease the POS System from us. The amount we charge you to sublease the equipment from us is equivalent to amount we pay to lease the equipment from the third party provider. Gold Star currently requires you pay a maintenance and technology fee for the POS System and its other technology requirements to our approved suppliers or Gold Star directly. This fee is for technology support and maintenance for your POS system as well as for the software and platforms used for training and scheduling, credit card backup, and online ordering. The total amount of monthly fees associated with the sublease of the POS System and the technology maintenance fee ranges from $886 to $1,291.
You must purchase a subscription to any application or other web services as we direct in the Manual. We require that you download our preferred licensed application system which we utilize to communicate with our franchisees. You are responsible for all subscription and other fees charged in connection with your use of our preferred application system and any costs incurred in purchasing and maintaining hardware to download and us
What This Means (2025 FDD)
According to the 2025 Gold Star Franchise Disclosure Document, franchisees are required to use a specific POS (Point of Sale) system and other technologies, and Gold Star outlines the support and costs associated with these systems. Gold Star does not commit to providing the POS system or helping franchisees obtain it. Franchisees must upgrade and update the POS system whenever Gold Star requests to comply with their standards, and there are no contractual limits on the frequency or cost of these upgrades. The POS system records customer transactions and sends data to Gold Star, who has independent access to this information.
Gold Star currently leases the POS system equipment from a third party and requires franchisees to sublease it from them. The sublease cost is equivalent to what Gold Star pays to the third-party provider. In addition to the sublease, franchisees must pay a monthly maintenance and technology fee, ranging from $886 to $1,291, to approved suppliers or directly to Gold Star. This fee covers technology support and maintenance for the POS system, as well as software and platforms used for training, scheduling, credit card backup, and online ordering.
Furthermore, Gold Star franchisees must subscribe to applications and web services as directed in the Manual and download Gold Star's preferred licensed application for communication. Franchisees are responsible for all subscription fees and the costs of hardware needed to use these applications, including purchasing and maintaining a functioning iPad at their retail location. This indicates that franchisees should anticipate ongoing technology-related expenses and the need to adhere to Gold Star's technology standards and systems.