How will Gold Star communicate the required upgrades and updates to the Communication and Information System?

According to Gold Star's 2025 Franchise Disclosure Document, franchisees are required to upgrade and update their Communication and Information System in the manner and at the time specified by Gold Star in the Manual or otherwise in writing.

This means that Gold Star has the discretion to communicate these required updates either through the franchise operations manual or through direct written communication to the franchisee. The franchisee is responsible for ensuring their systems are up-to-date as directed.

It is important for prospective franchisees to understand that these upgrades are mandatory and at the franchisee's expense. Failure to comply with these updates could result in a breach of the franchise agreement. Franchisees should inquire about the typical frequency and costs associated with these updates during their due diligence.