What capabilities must the e-mail account maintained by a Gold Star franchisee have?
Gold_Star Franchise · 2025 FDDAnswer from 2025 FDD Document
closure document or otherwise.
- 7.9 Telephone Line. FRANCHISEE will maintain at least one dedicated telephone line for use exclusively by the Store. Each telephone line will have service features as required by the COMPANY in the Manual or otherwise communicated to FRANCHISEE from time to time in writing. All lines will be operational and functional prior to opening the Store and thereafter at all times during the term of this Agreement.
- 7.10 E-Mail Account.
Source: Item 23 — Receipts (FDD pages 53–163)
What This Means (2025 FDD)
According to Gold Star's 2025 Franchise Disclosure Document, franchisees must obtain and maintain a standard e-mail account. This account must be capable of both receiving and sending attached files. The size of the files that the franchisee needs to be able to send and receive will be specified by Gold Star in their manual or in writing at a later date.
In addition to the e-mail account, franchisees are required to have a high-speed cable or telephone (DSL) Internet connection. This connection must be obtained through a commercial Internet service provider that services the store's location. The franchisee must have the e-mail account and internet connection prior to opening for business and must maintain it throughout the term of the Franchise Agreement.
This requirement ensures that Gold Star franchisees can reliably communicate with the franchisor and receive important documents. It also allows for the transfer of potentially large files, which may include marketing materials, training videos, or financial reports. The franchisee is responsible for any costs associated with setting up and maintaining the email account and internet connection.