What additional training programs must each Gold Star Manager complete for Gold Star?
Gold_Star Franchise · 2025 FDDAnswer from 2025 FDD Document
Each Manager also must satisfactorily complete all additional and refresher training programs Gold Star requires.
Gold Star may at its option make available or require attendance of you and/or key employees at, refresher or other additional training programs as it deems appropriate. The location, duration and content of the programs will be as determined by Gold Star in its sole discretion. No fee will be charged by Gold Star for any of these additional training programs at which attendance of you or any of your employees or other representatives is designated by Gold Star as mandatory. You must pay Gold Star for attendance of any optional attendee at any mandatory program and for attendance of any attendee at any optional training program made available by Gold Star the standard fee then charged by Gold Star to other Franchisees for the programs. Gold Star did not charge a fee for these programs during the year ended December 31, 2024. You must pay all travel, lodging, meal and other related or incidental expenses you or your employees or other representatives incur in attending or otherwise regarding these programs.
Although Gold Star is not obligated to provide any additional training programs, Gold Star has offered additional "refresher" training programs each year, which usually are repeated for a total of 4 times per year in various regions and usually is of 2-4 (up to 8 hours) hours in duration. Past sessions usually have been conducted at a hotel or similar site located as centrally as practicable to other Franchisees in the region in which the program is offered. Past topics have included customer service, shift management, recruitment and selection, goal setting and team building, and past instructional materials and procedures have included video, group activities, handouts and manuals. Past programs have been conducted by the (Field Training Manager) Training Coordinator. Attendance at past programs has not been mandatory. There is no guarantee that future programs will be similar to past programs.
Source: Item 15 — Obligation to Participate in the Actual Operation of the Franchise Business (FDD pages 41–42)
What This Means (2025 FDD)
According to Gold Star's 2025 Franchise Disclosure Document, each Manager must satisfactorily complete all additional and refresher training programs that Gold Star requires. Gold Star may choose to offer or mandate attendance for franchisees and/or key employees at refresher or other additional training programs as it deems appropriate. The location, duration, and content of these programs will be determined by Gold Star at its discretion.
Gold Star will not charge a fee for any additional training programs at which attendance of you or any of your employees or other representatives is designated by Gold Star as mandatory. However, the franchisee must pay Gold Star for attendance of any optional attendee at any mandatory program and for attendance of any attendee at any optional training program made available by Gold Star the standard fee then charged by Gold Star to other Franchisees for the programs. Gold Star did not charge a fee for these programs during the year ended December 31, 2024.
The franchisee is responsible for covering all travel, lodging, meal, and other related or incidental expenses incurred by them or their employees or other representatives while attending these programs. Although Gold Star is not obligated to provide any additional training programs, Gold Star has offered additional "refresher" training programs each year, which usually are repeated for a total of 4 times per year in various regions and usually is of 2-4 (up to 8 hours) hours in duration. Past sessions usually have been conducted at a hotel or similar site located as centrally as practicable to other Franchisees in the region in which the program is offered. Past topics have included customer service, shift management, recruitment and selection, goal setting and team building, and past instructional materials and procedures have included video, group activities, handouts and manuals. Past programs have been conducted by the (Field Training Manager) Training Coordinator. Attendance at past programs has not been mandatory. There is no guarantee that future programs will be similar to past programs.