How will Gold Star access the Gold Star franchisee's Communication and Information System?
Gold_Star Franchise · 2025 FDDAnswer from 2025 FDD Document
l: (a) promptly enter into its Communication and Information System and maintain all information required to be entered and maintained by the COMPANY; (b) provide to the COMPANY such reports as the COMPANY may reasonably request from the data so collected and maintained; and (c) permit the COMPANY to access FRANCHISEE's Communication and Information System at all times via modem or other means specified by the COMPANY from time to time. FRANCHISEE will cooperate with the COMPANY, and will execute all documents required by the COMPANY to permit access to FRANCHISEE's Communication and Information System and data contained therein.
- 7.8.8 The COMPANY has the right to use any and all data collected or provided by FRANCHISEE downloaded from FRANCHISEE's Communication and Information System, and otherwise collected from FRANCHISEE's system by the COMPANY and/or provided to the COMPANY in any manner that the COMPANY deems appropriate in connection with the
operation of the System without compensation to FRANCHISEE, including, without limitation, the disclosure or distribution of such information to other franchisees of the COMPANY, or the disclosure of such information to prospective franchisees of the COMPANY, by inclusion in the COMPANY's franchise disclosure document or otherwise.
- 7.9 Telephone Line. FRANCHISEE will maintain at least one dedicated telephone line for use exclusively by the Store. Each telephone line will have service features as required by the COMPANY in the Manual or otherwise communicated to FRANCHISEE from time to time in writing.
Source: Item 23 — Receipts (FDD pages 53–163)
What This Means (2025 FDD)
According to Gold Star's 2025 Franchise Disclosure Document, Gold Star franchisees must cooperate with Gold Star and execute all required documents to permit access to the franchisee's Communication and Information System and the data contained within it. Gold Star is permitted to access the Communication and Information System at all times via modem or other means specified by Gold Star.
This means that Gold Star has the right to monitor and extract data from the franchisee's systems. The Communication and Information System includes point of sale systems, hardware, software, and platforms designed for business management, reporting, and information sharing, as well as communication systems like modems and internet connections.
Gold Star also has the right to use any data collected from the franchisee's Communication and Information System as it deems appropriate in connection with the operation of the Gold Star system without compensating the franchisee. This includes disclosing or distributing the information to other franchisees or prospective franchisees, potentially through the franchise disclosure document or other means. Franchisees are responsible for ensuring their systems interface properly with Gold Star's and other third-party systems and for any consequences arising from improper operation or maintenance.