Under what conditions can a Floyds 99 franchisee share customer data with a third party?
Floyds_99 Franchise · 2025 FDDAnswer from 2025 FDD Document
Franchisee has no right to sell, transfer, sublicense or otherwise share Customer Data to or with any third party, unless Franchisee obtains Franchisor's prior written approval, or the third party is a service provider bound to substantially similar obligations as in this Section and Franchisee remains liable for their use.
Source: Item 22 — CONTRACTS (FDD pages 57–58)
What This Means (2025 FDD)
According to the 2025 Floyds 99 Franchise Disclosure Document, franchisees are generally restricted from sharing customer data with third parties. Floyds 99 retains ownership of all customer contact information and other customer information, referred to as "Customer Data." Franchisees are required to facilitate access to this information upon request from Floyds 99.
A franchisee can only share Customer Data with a third party under specific conditions. First, the franchisee must obtain prior written approval from Floyds 99. Second, the franchisee can share data with a service provider if that provider is bound by obligations substantially similar to those outlined in the FDD and the franchisee remains liable for their use of the data.
These restrictions are in place to protect customer data and ensure compliance with privacy policies and data protection laws. The franchisee is also responsible for protecting Customer Data from cyberattacks or unauthorized access and must notify Floyds 99 immediately of any actual or suspected data breach. This clause highlights the importance of data security and the potential liabilities associated with handling customer information in the Floyds 99 franchise system.