Are there any warranty and client service requirements specified in the Floyds 99 Franchise Agreement?
Floyds_99 Franchise · 2025 FDDAnswer from 2025 FDD Document
The Franchisee must conduct its employee training in a manner which ensures that Franchisee's employees comply with such operational standards and all laws and regulations affecting Barbershop operations.
Any employee who does not satisfactorily complete the Franchisee's training, as described in this section, shall not work in any capacity in the Franchisee's FLOYD'S 99 Shop.
The Franchisee shall be responsible for hiring fully licensed barbers and cosmetologists who meet the Franchisor's guidelines related to experience.
The Franchisee and all employees of the Franchisee shall present a professional appearance, as described in the Operations Manual, and shall render competent and courteous service to clients of the FLOYD'S 99 Shop while working at the Franchised Location.
All Principal Managers, employees of the Franchisee, the Franchisee and its owners, shall at all times while working at the Franchised Location wear clothing that meets such standards and specifications as may be prescribed by the Franchisor from time to time.
The Franchisor has the right, in its sole and absolute discretion, to change or modify such dress code guidelines.
Nothing in this Agreement shall be deemed to make the Franchisee's employees, representatives or agents (i) subject to the control of the Franchisor or (ii) employees of the Franchisor.
Source: Item 9 — FRANCHISEE'S OBLIGATIONS (FDD pages 29–30)
What This Means (2025 FDD)
According to the 2025 Floyds 99 Franchise Disclosure Document, franchisees must ensure their employees provide competent and courteous service to clients. Floyds 99 requires franchisees to hire fully licensed barbers and cosmetologists who meet the franchisor's experience guidelines. Franchisees must also ensure their employees comply with operational standards, laws, and regulations affecting barbershop operations. Employees who do not complete the franchisee's training satisfactorily are prohibited from working at the Floyds 99 shop.
The Floyds 99 franchisee and all employees must maintain a professional appearance as described in the Operations Manual. This includes wearing clothing that meets the standards and specifications set by Floyds 99, which the franchisor can change or modify at its discretion.
Floyds 99 also retains the right to examine the services offered at the franchised location to ensure compliance with the standards and specifications set by the franchisor. This includes the manner in which services are provided, inventory, products, equipment, furniture, fixtures, materials, supplies, or services used or sold there. These inspections can be conducted during regular business hours, with or without prior notice to the franchisee.