What security standards must a Floyds 99 franchisee comply with?
Floyds_99 Franchise · 2025 FDDAnswer from 2025 FDD Document
ated fees that the Franchisor pays on the Franchisee's behalf.
- 5.7 Data Security and Access. The Franchisee must purchase, install and implement computer data security hardware and software, firewall protection, and security breach insurance through the Franchisor's designated or approved supplier. Franchisee agrees to comply with Franchisor's standards and specifications which include, without limitation, using Franchisor's designated credit card processing service (which operates through the POS System) and taking security measures that comply with PCI Security Standards. If a data security breach occurs, the Franchisee must immediately notify the Franchisor and comply with all investigation and remediation efforts related to such breach consistent with the Franchisor's standards and specifications. The Franchisee authorizes vendors designated or approved by the Franchisor to conduct periodic data security and compliance audits and to perform remediation measures pursuant to the Franchisor's standards and specifications or the Franchisee shall provide proof of compliance to the Franchisor. Unless already incorporated into the point-of-sale system, the Franchisee must also purchase the Franchisor's designated point-of-sale system data backup software and services. The Franchisor reserves the right to require on 30 days' notice that the Franchisee purchase, install, and implement computer hardware and software upgrades, updates, maintenance services, monitoring services and revisions for use in the operation of the FLOYD'S 99 Shop. The Franchisor also reserves the right to require on 30 days' notice that the Franchisee purchase and install remote support and access software which meets Franchisor's standards. If the Franchisee fails to purchase or maintain services or equipment that meet the Franchisor's standards, the Franchisor may purchase such items on Franchisee's behalf, and the Franchisee must reimburse the Franchisor.
Source: Item 22 — CONTRACTS (FDD pages 57–58)
What This Means (2025 FDD)
According to the 2025 Floyds 99 Franchise Disclosure Document, franchisees must adhere to specific security standards to protect customer data and maintain the integrity of the brand's systems. A key requirement is compliance with PCI Security Standards, which involves implementing measures to safeguard credit card information. Franchisees are obligated to use Floyds 99's designated credit card processing service, which operates through the point-of-sale (POS) system, ensuring a standardized and secure transaction environment. They must also purchase, install, and maintain computer data security hardware and software, firewall protection, and security breach insurance through Floyds 99's designated or approved supplier.
In the event of a data security breach, Floyds 99 franchisees are required to immediately notify the franchisor and cooperate with all investigation and remediation efforts. This includes allowing vendors approved by Floyds 99 to conduct periodic data security and compliance audits. If franchisees fail to maintain the required security services or equipment, Floyds 99 reserves the right to purchase these items on the franchisee's behalf, with the franchisee responsible for reimbursement. This ensures that all locations meet the minimum security standards necessary to protect customer data and the brand's reputation.
Furthermore, franchisees are responsible for protecting customer data from cyberattacks and unauthorized access and must comply with all applicable federal, state, and local laws and regulations concerning the storage, handling, use, and protection of customer data. They must also adhere to any data protection and breach response policies established by Floyds 99. Franchisees are required to notify Floyds 99 immediately of any actual or suspected data breach or cyber-attack. These measures collectively aim to create a secure environment for customer data and maintain the trust and confidence of Floyds 99 customers.