What section of the Floyds 99 Franchise Agreement discusses operating assistance?
Floyds_99 Franchise · 2025 FDDAnswer from 2025 FDD Document
[Item 22: CONTRACTS]
9. OPERATING ASSISTANCE
- 9.1 Franchisor's Services. The Franchisor, or its designee, shall, during the Franchisee's operation of the FLOYD'S 99 Shop, make available to the Franchisee the following services:
- a. The Franchisor shall give the Franchisee access to advertising and promotional materials as may be developed by the Franchisor, the cost of which may be passed on to the Franchisee or charged to the National Marketing Fund (defined in Section 13.2 below), at the Franchisor's option.
- b. Upon the reasonable request of the Franchisee, consultation by telephone, facsimile or electronic mail regarding the continued operation and management of a FLOYD'S 99 Shop and advice regarding hair care services, styling trends, client relations, product purchase, supply and sale and similar advice.
- c. Provision of seminars, webinars or programs, at a frequency to be determined by the Franchisor, on new methods, services, marketing techniques, equipment and products.
- d. Updates of information and programs regarding the franchised business, the FLOYD'S 99 concept, the hair care industry generally, and the Licensed Methods, at a frequency to be determined by the Franchisor, including, without limitation, information about improvements to existing hair care services offered, new hair care service offerings, styling trends and products and merchandise which may be developed and made available to FLOYD'S 99 franchisees as a part of the Licensed Methods. The Licensed Methods may address (to the extent allowed by law) the maximum, minimum or other price requirements for products and services the FLOYD'S 99 Shop sells, including requirements for special offers, discounts and promotions.
- e. The Franchisor shall make the initial training program available to replacement or additional Principal Managers and Barbershop managers, as applicable, during the term of this
Agreement. The Franchisor reserves the right to charge a tuition or fee in an amount payable in advance, commensurate with the then current published prices of the Franchisor for such training. The Franchisee shall be responsible for all wages, travel and living expenses incurred by its personnel during the training program. The availability of the training programs shall be subject to space considerations and prior commitments to new FLOYD'S 99 franchisees.
[Item 22: CONTRACTS]
9.2 Additional Franchisor Services. Although not obligated to do so, the Franchisor may make its employees or designated agents available to the Franchisee for on-site advice and assistance in connection with the on-going operation of the FLOYD'S 99 Shop governed by this Agreement. If the Franchisee requests such additional assistance and the Franchisor agrees to provide the same, the Franchisor reserves the right to charge the Franchisee for all travel, lodging, living expenses, telephone charges and other identifiable expenses associated with such assistance, plus a fee based on the time spent by each employee on behalf of the Franchisee, which fee will be charged in accordance with the then current daily or hourly rates being charged by the Franchisor for assistance.
Source: Item 22 — CONTRACTS (FDD pages 57–58)
What This Means (2025 FDD)
According to the 2025 Floyds 99 Franchise Disclosure Document, Section 9 of the franchise agreement outlines the operating assistance that Floyds 99 provides to franchisees. Specifically, Section 9.1 details the services Floyds 99 will make available during the franchisee's operation of the shop.
This support includes access to advertising and promotional materials developed by Floyds 99, with the cost potentially passed on to the franchisee or charged to the National Marketing Fund. Franchisees can also request consultation via telephone, fax, or email for advice on shop management, hair care services, styling trends, client relations, and product purchase and sales. Floyds 99 also commits to providing seminars, webinars, and programs on new methods, services, marketing techniques, equipment, and products, at a frequency determined by Floyds 99.
Furthermore, Floyds 99 will provide updates on information and programs related to the franchised business, the Floyds 99 concept, the hair care industry, and the Licensed Methods, including improvements to existing services, new service offerings, styling trends, and products. The initial training program is also available to replacement or additional managers, though Floyds 99 reserves the right to charge a tuition or fee for this training, and the franchisee is responsible for the personnel's wages and expenses during training. Section 9.2 states that Floyds 99 may provide on-site advice and assistance, but the franchisee may be charged for expenses and time spent by Floyds 99 employees for this additional support.