What is the role of the principal owner in the management of a Floyds 99 shop?

According to Floyds 99's 2025 Franchise Disclosure Document, the principal owner of the franchisee entity, along with the designated Principal Manager (if applicable), is responsible for the management of the Floyds 99 shop at all times. If this is the first Franchise Agreement between the franchisee and Floyds 99, the franchisee's principal owner must be actively involved in the day-to-day management of the shop. This ensures proper oversight and adherence to Floyds 99 standards.

Floyds 99 emphasizes the importance of proper shop management, requiring that either a principal owner or a designated Principal Manager who has completed the initial training program be responsible for the shop's operations at all times. This requirement underscores the need for knowledgeable and trained individuals to oversee the daily activities and ensure the shop runs smoothly. The initial training program is designed to equip managers with the necessary skills and knowledge to uphold Floyds 99's standards and operational methods.

If Floyds 99 determines that a shop is not being managed properly or by someone who has completed the mandatory initial training, they reserve the right to appoint an interim Principal Manager. This measure is in place to prevent any disruption to the shop's operations, which could harm the Floyds 99 system. The interim manager will operate the shop for as long as Floyds 99 deems necessary, and the franchisor can charge a reasonable management fee during this period, in addition to royalties and other fees. This highlights the franchisor's commitment to maintaining consistent standards across all locations and their ability to intervene if a franchisee's management is lacking.