What position did Kelly Woolen hold at Floyds 99 from September 2012 to December 2021?
Floyds_99 Franchise · 2025 FDDAnswer from 2025 FDD Document
Kelly Woolen has served as our Director of Client Experience and Insights Support since December 2021, and was our Manager, Client Service and Voice of the Customer Program Manager from September 2012 to December 2021.
Source: Item 2 — BUSINESS EXPERIENCE (FDD pages 11–13)
What This Means (2025 FDD)
According to Floyds 99's 2025 Franchise Disclosure Document, Kelly Woolen held the position of Manager, Client Service and Voice of the Customer Program Manager from September 2012 to December 2021. This indicates that Ms. Woolen was involved in managing client services and overseeing the Voice of the Customer program during that period.
This information is relevant to potential franchisees as it provides insight into the experience and background of the current Director of Client Experience and Insights Support. Knowing the career progression of key personnel within the Floyds 99 organization can give franchisees confidence in the leadership and expertise available to them.
The fact that Ms. Woolen has been with Floyds 99 since 2012 and has progressed through different roles suggests a stable and supportive work environment. This could be an attractive factor for individuals considering investing in a Floyds 99 franchise, as it implies that the company values and promotes its employees.