What 'GUIDANCE AND SYSTEM STANDARDS' are provided to Extreme Art Studio franchisees?
Extreme_Art_Studio Franchise · 2024 FDDAnswer from 2024 FDD Document
- 4.2 GUIDANCE AND SYSTEM STANDARDS.
We may advise you from time to time regarding the Franchised Business's operation based on your reports or our inspections.
We will provide mandatory and suggested standards, specifications, operating procedures and rules ("System Standards") that we periodically prescribe for operating an Extreme Art Studio Business, and information on your other obligations under this Franchise Agreement, which may include, but are not limited to: (1) standards, specifications, and operating procedures and methods that Extreme Art Studio Businesses use, including, but not limited to, scheduling and managing classes; (2) customer service standards and policies; (3) qualifications for other employees, including criminal background checks (although you will have sole responsibility and authority concerning employee selection and promotion); (4) staffing levels, training, dress and appearance of your employees; (5) amounts and types of classes to be offered, including lesson class sizes; (6) days and hours of operation; (7) supplies, equipment and inventory management; (8) use and display of the Marks at the Franchised Business and on Operating Assets and other materials; (9) sales, marketing, advertising, and promotional strategies and programs, and materials/media used in these programs; (10) recommended liability waiver forms for customers; (11) use and acceptance of gift cards, loyalty programs, coupons, passes, certificates and discounts; (12) policies regarding credit and debit cards, credit card vendors (including, among other things, companies that provide services for electronic payment such as near field communication vendors like "Apple Pay" and "Google Wallet"), electronic payment, other payment systems, and check verification services, including compliance with the then-current Payment Card Industry Data Security Standards, as those standards may be revised and modified by the PCI Security Standards Council, LLC or any successor organization, or standards that we may reasonably specify; (13) required and recommended associations and memberships; (14) participation in market research and testing and product and service development programs, as well as participation in, and dues assessed for, advisory councils; and (15) administrative, accounting, reporting and record retention.
Source: Item 22 — CONTRACTS (FDD page 49)
What This Means (2024 FDD)
According to Extreme Art Studio's 2024 Franchise Disclosure Document, franchisees will receive guidance and system standards to help them operate their franchise. Extreme Art Studio may advise franchisees based on reports or inspections of the Franchised Business. The System Standards include mandatory and suggested standards, specifications, operating procedures, and rules that Extreme Art Studio periodically prescribes.
These System Standards cover a wide array of operational aspects. These include scheduling and managing classes, customer service standards and policies, employee qualifications including background checks, staffing levels, training, and employee appearance. Further, the standards include the amounts and types of classes offered, class sizes, days and hours of operation, supplies, equipment and inventory management, and the use and display of the brand's marks.
In addition, the System Standards extend to sales, marketing, advertising, promotional strategies, recommended liability waiver forms, and the use and acceptance of gift cards, loyalty programs, coupons, passes, certificates, and discounts. They also include policies regarding credit and debit cards, electronic payment systems, check verification services, and compliance with Payment Card Industry Data Security Standards. The standards also cover required and recommended associations and memberships, participation in market research and testing, product and service development programs, and participation in advisory councils, as well as administrative, accounting, reporting, and record retention.