Under what circumstances might Eos Worldwide require a franchisee to attend Remedial Training?
Eos_Worldwide Franchise · 2025 FDDAnswer from 2025 FDD Document
will have access to one or more experienced Implementers that will support you through your journey with EOS. We may modify or eliminate our coaching and developmental programs at any time, and may change your coach
from time to time. These coaches may be franchisees like you, employees of ours or others we deem to have requisite experience to serve as coaches. Other franchisees, even if acting in a Franchise support role, are not our employees or agents, and do not have any right or authority to bind us to any agreement.
5.2 Mandatory Remedial Training or Additional Training.
- (a) We may require, in our sole discretion, that you attend additional training courses in person, at locations we designate from time to time, or by teleconference call, webinar, online training or videoconference if we determine it is appropriate (i) as a result of your violations of Franchise System Standards (including if we determine you are not performing satisfactorily pursuant to our Client Satisfaction Program or adhering to the Core Values set forth in our Operations Manual), (ii) as a result of your breach of this Agreement or violation of the Franchise System Standards, (iii) to protect the quality, reputation or integrity of the EOS Franchise System, Marks, or our Intellectual Property, or (iv) you fail to meet the requirements to maintain your current Implementer status as set forth in our Operations Manual, as applicable ("Remedial Training"). The then-current cost for the Remedial Training (currently ranges from $995 to $10,000) must be paid in full prior to attending. These fees are fully earned and non-refundable when paid. We reserve the right to increase these fees from time to time. In addition to the Remedial Training fee, you must also reimburse us for any reasonable travel or related costs and expenses we incur in providing you with Remedial Training, and also pay all of your expenses incurred in connection with attending the Remedial Training, including travel, lodging, and meals.
- (b) Upon your request and subject to availability, we may provide you with additional, refresher, continuing, supplemental, specialized, focused or subject-matter specific training in addition to Boot Camp, or such additional training may be required upon renewal or transfer of this Agreement ("Additional Training"). This includes workshops that we make available from time to time.
Source: Item 23 — RECEIPTS (FDD pages 74–246)
What This Means (2025 FDD)
According to Eos Worldwide's 2025 Franchise Disclosure Document, there are several circumstances under which the company may require a franchisee to attend Remedial Training. Eos Worldwide may mandate additional training if a franchisee violates Franchise System Standards, which includes not performing satisfactorily under the Client Satisfaction Program or failing to adhere to the Core Values outlined in the Operations Manual. A franchisee may also be required to attend Remedial Training for breaching the Franchise Agreement or violating Franchise System Standards, or if it is deemed necessary to protect the quality, reputation, or integrity of the EOS Franchise System, Marks, or Intellectual Property. Furthermore, franchisees may be required to undergo Remedial Training if they fail to meet the requirements to maintain their current Implementer status as detailed in the Operations Manual.
The cost for Remedial Training currently ranges from $995 to $10,000, and this fee must be paid in full before attending the training. These fees are non-refundable once paid, and Eos Worldwide retains the right to increase these fees in the future. Additionally, Professional EOS Implementers may be required to participate in Remedial Training at their own expense if they fail to meet the Minimum Performance Requirements in any Measurement Period after completing Boot Camp. This includes performing the minimum number of Client Sessions, receiving the minimum average rating for these Sessions, and attending at least the minimum number of QCEs.
Moreover, if a franchisee requests a modification to their Tier designation and does not continue to satisfy the conditions and requirements of that Tier, Eos Worldwide may require Mandatory Remedial Training. Failure to timely and successfully complete Boot Camp or any other mandatory training, or failing to attend and actively participate in required Remedial Training as a result of not meeting Minimum Performance Requirements, can also lead to required Remedial Training. The FDD specifies that failure to meet Minimum Performance Requirements in conjunction with participation in Remedial Training, or failure to attend and actively participate in any required Remedial Training, may result in termination of the Franchise Agreement.
Prospective franchisees should note that the requirement to attend Remedial Training can arise from various operational and performance-related issues. The financial burden of this training, ranging from $995 to $10,000, is the responsibility of the franchisee and is non-refundable. Franchisees should carefully review the Operations Manual and the Franchise Agreement to understand the specific standards and requirements that could trigger the need for Remedial Training. Understanding these obligations is crucial for maintaining compliance and avoiding additional costs or potential termination of the franchise agreement.