What section of the Eos Worldwide FDD outlines the franchisee's duties and responsibilities?
Eos_Worldwide Franchise · 2025 FDDAnswer from 2025 FDD Document
10. DUTIES AND RESPONSIBILITIES.
10.1 Methods.
You must follow our Franchise System Standards when marketing and selling the Products and Services (including but not limited to, conducting Sessions and meetings) and must only market the Products and Services we have authorized you to offer and sell. You must not make any misrepresentations to prospective Clients regarding EOS, the Products, Services, or concerning the Franchise or the EOS Franchise System. Moreover, you must not alter, modify, change or misrepresent the Products or the Services or their marketing materials in any manner whatsoever. Accordingly, you will not disseminate any information, or represent to prospective Clients or others, any information that conflicts with any of the materials we provide you to assist in the sale of the Services or we approve for use by you in the marketing and selling of Services and Products.
10.2 Record Keeping.
You must keep and maintain full, complete, and accurate books, records and accounts in accordance with reasonable standards required by us from time to time, including, full, complete, and accurate records of (i) your meetings and Sessions held with Clients both solicited on your own and Warm Leads; and (ii) all Products sold or provided, or Services sold or rendered. The records must include whatever information we consider necessary (and will include information relating to meetings, follow-up calls, etc.) in such format as we may prescribe in the Operations Manual. We may require you to complete and transmit to us periodic reports detailing your activities as provided in the Operations Manual, including additional information we may request from time to time in order to ensure that you satisfy your Minimum Performance Requirements (as defined in Section 10.16 below) or to prepare a financial performance representation for our franchise disclosure document(s). All reports and other records or information provided to us in connection with this Agreement shall be in the English language, unless otherwise agreed by us in writing. We may require that you use our proprietary software or systems, if created, to store this information. Such books, records, and accounts shall comply in all material respects with all requirements of all applicable laws and requirements of all applicable governmental authorities, and shall be retained during the term of your Franchise (including applicable renewals and extension thereof) and for at least seven (7) years thereafter (unless otherwise required or prohibited by applicable law).
10.3 Delegation.
Although you may delegate some of your administrative duties under this Agreement to your other Personnel, you remain fully responsible for your performance and only the Implementer is permitted to hold Sessions, meet with Clients and perform the Services. You must use your best efforts to ensure that the Personnel or other persons acting on your behalf do not cause you to breach this Agreement or fail to meet the EOS standards.
10.4 Insurance.
Source: Item 23 — RECEIPTS (FDD pages 74–246)
What This Means (2025 FDD)
According to the 2025 Eos Worldwide Franchise Disclosure Document, Section 10, titled "DUTIES AND RESPONSIBILITIES," outlines the franchisee's obligations. Specifically, Section 10.1 details the methods a franchisee must follow, stating that franchisees must adhere to Eos Worldwide's Franchise System Standards when marketing and selling products and services, including conducting sessions and meetings. Franchisees are only allowed to market authorized products and services and must avoid misrepresentations about Eos Worldwide, its offerings, or the franchise system.
Additionally, franchisees are prohibited from altering, modifying, changing, or misrepresenting the products, services, or their marketing materials. They cannot disseminate information that conflicts with the materials provided by Eos Worldwide or approved for use in marketing and selling services and products.
Section 10.2 further specifies that franchisees must maintain full, complete, and accurate books, records, and accounts in accordance with reasonable standards required by Eos Worldwide. This includes detailed records of meetings and sessions held with clients, as well as all products sold or services rendered. The records must include necessary information in a format prescribed in the Operations Manual. Eos Worldwide may also require franchisees to complete and transmit periodic reports detailing their activities. All records and information provided must be in English, unless otherwise agreed in writing, and Eos Worldwide may require the use of proprietary software or systems for storing this information. These records must comply with all applicable laws and governmental requirements and be retained for the duration of the franchise term and for at least seven years thereafter, unless otherwise required or prohibited by law.
Section 10.3 discusses delegation, stating that while franchisees may delegate some administrative duties to other personnel, they remain fully responsible for their performance. Only the designated Implementer is permitted to hold sessions, meet with clients, and perform the services. Franchisees must ensure that their personnel do not breach the agreement or fail to meet Eos Worldwide's standards. Section 10.4 requires franchisees to maintain insurance.