Can I purchase the Computer System for my Eos Worldwide franchise from any supplier?
Eos_Worldwide Franchise · 2025 FDDAnswer from 2025 FDD Document
and attendance at council meetings, including travel, lodging and meals. (Section 11.5 Franchise Agreement).
Computer System
You must purchase or lease computer equipment, including hardware and software we specify, for your Franchised Business. We currently require you to have a computer (desktop or laptop) able to run the most current version of Google Chrome, Microsoft Edge, Apple Safari, or Firefox Internet browser (the "Computer System") in order to view training, report sessions, facilitate virtual sessions as needed, and attend virtual meetings. Computers should be less than three years old and have the most current version of its operating system, such as MacOS (Sequoia) or Windows, and be up to date with all system and software patches. Although the necessary programs should function on Firefox, Safari, Google Chrome, and Microsoft Edge, we will only assist you in troubleshooting potential issues related to the software when operating on Google Chrome. Your Computer System must have the capacity to submit to us reports through our cloud-based software containing information about the number of sessions held by your Franchised Business, revenue generated, average ratings and other information we require, all in the form prescribed in the Operations Manual which we may change from time to time upon notice. You may purchase your Computer System from any supplier, unless we designate a specific Approved Supplier. You must also have access to high-speed Internet to access our online systems, and are responsible for all costs and expenses associated with your access, including connection charges. (Section 8.1 Franchise Agreement).
We also currently provide franchisees with access to customer relationship management software, Practice Management. Our Practice Management is cloud-based and is included in the Monthly Membership Fee. This tool is designed to help your business, report sessions, and collaborate more effectively. Features include (or will soon include): (i) contact management for your Clients and leads including contact information; (ii) standardized business development and session e-mail templates; (iii) session reporting; (iv) performance dashboard and reporting and (v) additional related features.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 32–43)
What This Means (2025 FDD)
According to the 2025 FDD, Eos Worldwide franchisees can generally purchase their computer systems from any supplier. However, Eos Worldwide retains the right to designate specific Approved Suppliers, which would then limit the franchisee's choice.
The computer system must meet Eos Worldwide's specifications, including being able to run the most current version of Google Chrome, Microsoft Edge, Apple Safari, or Firefox Internet browser. The computer (desktop or laptop) should be less than three years old and have the most current version of its operating system, such as MacOS (Sequoia) or Windows, and be up to date with all system and software patches. While the programs should function on Firefox, Safari, Google Chrome, and Microsoft Edge, Eos Worldwide will only assist in troubleshooting potential issues related to the software when operating on Google Chrome.
The computer system must also have the capacity to submit reports through cloud-based software, containing information about the number of sessions held, revenue generated, average ratings, and other required information. Additionally, franchisees must have access to high-speed internet to access Eos Worldwide's online systems and are responsible for all associated costs. Franchisees are also obligated to upgrade the computer system and obtain necessary service and support as required by technological developments, with no contractual limitations on the frequency and cost of these obligations. Eos Worldwide is not obligated to reimburse franchisees for these costs and will not provide maintenance, repairs, updates, or upgrades unless otherwise agreed in writing.