Can Eos Worldwide modify the specifications for the Computer System or Required Technology?
Eos_Worldwide Franchise · 2025 FDDAnswer from 2025 FDD Document
8. SYSTEM TECHNOLOGIES.
8.1 Computer System.
- (a) You must acquire, license and use a laptop or desktop computer with certain computer services, components, peripherals, equipment and computer hardware and general business software and any proprietary software (the "Software") designated or approved by us in the future from time to time as Required Technology and as described in the Operations Manual (collectively, the "Computer System").
We may require you to obtain as part of the Computer System or other Required Technology, computer and communications hardware, equipment, components or software and may modify our specifications for, and required components of, the Computer System or Required Technology from time to time.
You agree to make such modifications and meet such requirements, which may require you to incur additional costs.
We may require that the Computer System: (i) must have the capacity to submit to us reports through our internal system containing information about the number of Sessions held by your Franchised Business, revenue generated, average ratings and other information we require, and otherwise be capable of connecting with our computer system, (ii) perform the functions we designate including viewing training, reporting sessions, facilitating virtual sessions and attending virtual meetings, (iii) operate the most current version of Google Chrome, Microsoft Edge, Apple Safari, or Firefox Internet browser; (iv) permit us to review the results of your Franchise's operations, and/or (v) be capable of engaging in any E-Commerce (as defined below) activities that we designate or approve.
You may purchase your Computer System from any supplier, unless we designate a specific or exclusive Approved Supplier.
- (b) You must upgrade the Computer System, and/or obtain service and support, as we require or as is necessary because of technological developments, risk assessments, or events.
To the fullest extent permitted by applicable law, there are no contractual limitations on the frequency and cost of your obligation to obtain any such maintenance, updates or upgrades, and we have no obligation to reimburse you for any of these costs.
Source: Item 23 — RECEIPTS (FDD pages 74–246)
What This Means (2025 FDD)
According to Eos Worldwide's 2025 Franchise Disclosure Document, Eos Worldwide retains the right to modify the specifications and required components of the Computer System or Required Technology from time to time. This includes the ability to mandate specific computer and communications hardware, equipment, components, or software. As an Eos Worldwide franchisee, you are obligated to comply with these modifications, which may lead to additional costs.
The Computer System must have the capacity to submit reports, connect with Eos Worldwide's computer system, perform designated functions such as viewing training and facilitating virtual sessions, operate the most current versions of specified internet browsers, allow Eos Worldwide to review the Franchise's operational results, and engage in approved e-commerce activities. While franchisees can purchase the Computer System from any supplier, Eos Worldwide reserves the right to designate specific or exclusive Approved Suppliers.
Eos Worldwide also requires franchisees to upgrade their Computer Systems and obtain necessary service and support due to technological advancements, risk assessments, or other events. The FDD states that there are no contractual limitations on the frequency and cost of these obligations, and Eos Worldwide is not obligated to reimburse franchisees for these expenses. This means that franchisees must be prepared to invest in ongoing technology upgrades and maintenance to remain compliant with Eos Worldwide's standards.