Where can an Eos Worldwide franchisee find the criteria for obtaining approval of a new supplier?
Eos_Worldwide Franchise · 2025 FDDAnswer from 2025 FDD Document
All criteria used by us or our designee in making our determination and any further procedures for obtaining approval of a new supplier or supplies are set forth in the Operations Manual.
- (d) Approved Suppliers are selected based on factors we deem appropriate in our discretion in a manner designed to help preserve the integrity of the EOS Franchise System and our brand reputation and ensure brand consistency.
Factors include, without limitation, previous experience with us, our affiliates or the EOS Franchise System; recommendations we have received from franchisees or other third parties; reputation in the industry; and willingness to provide preferred pricing for franchisees.
However, by listing any third party as an Approved Supplier or otherwise recommending any third party,
or any advice or recommendations we may offer with respect to any such party, is not, and in no shall be deemed, a representation or guarantee as to the products or services provided by these third parties, or will make us responsible in any way for any such third parties' performance or provision of products or services to any franchisee.
Source: Item 23 — RECEIPTS (FDD pages 74–246)
What This Means (2025 FDD)
According to Eos Worldwide's 2025 Franchise Disclosure Document, the criteria and procedures for obtaining approval of a new supplier or supplies are detailed in the Operations Manual. If a franchisee proposes a substitute supplier or materials, they must inform Eos Worldwide in writing and provide sufficient information, samples, and specifications for evaluation.
Eos Worldwide retains the sole discretion to decide whether to test the proposed substitute supplies or suppliers. If Eos Worldwide agrees to assess a proposed substitute, they will provide written notification of approval or disapproval within 60 days of receiving the notice, along with all necessary information and samples.
Approved Suppliers are chosen based on factors that Eos Worldwide deems appropriate to maintain the integrity of the Eos Worldwide Franchise System, brand reputation, and ensure brand consistency. These factors may include previous experience with Eos Worldwide, its affiliates, or the Eos Worldwide Franchise System, recommendations from franchisees or other third parties, the supplier's reputation in the industry, and their willingness to offer preferred pricing for franchisees.
It is important to note that while Eos Worldwide may list or recommend third-party suppliers, this does not constitute a guarantee of their products or services, nor does it make Eos Worldwide responsible for their performance. Franchisees should consult the Operations Manual for the specific criteria and procedures to follow when seeking approval for new suppliers to ensure compliance with Eos Worldwide's standards.