What forms of guidance and assistance does Eos Worldwide furnish to franchisees during the term?
Eos_Worldwide Franchise · 2025 FDDAnswer from 2025 FDD Document
7.2 Guidance and Assistance.
During the Term, we will from time to time furnish you with guidance and assistance with respect to Franchise System Standards. This guidance and assistance will be furnished in the form of training materials, the Operations Manual, other bulletins and newsletters, written reports and recommendations, written or electronic materials (such as within our online training platform), telephone consultations, electronic mail, training programs, meetings (such as QCEs), conferences and/or personal consultations. Our guidance and assistance generally consists of:
(a) Providing on-going updates of information and programs regarding your Franchised Business, EOS and the EOS Franchise System, including, information about improvements or modifications to EOS and special or new Services or Products which may be developed and made available to franchisees;
(b) Upon your request and subject to availability, providing you with recommendations on the layout, floor plan and design for your Session rooms (Session rooms shall however be maintained at all times at your expense in a "clean, neat and professional" condition, with all furnishings, fixtures and signage in compliance with the Americans with Disabilities Act ("ADA") and other applicable health and safety laws, rules, standards and regulations, and signage shall be posted in the manner we may specify from time to time in the Operations Manual or otherwise);
(c) Upon your reasonable request and subject to our availability, consulting with you by telephone, e-mail, virtual meeting, webinar, or otherwise regarding the operation of your Franchised Business and advise you regarding Services, sales techniques, utilizing our tools and EOS, client relations and similar topics;
(d) Periodically and in our sole discretion, making our employees or designees (which may be other franchisees) available to you for advice and assistance with the on-going operation of the Franchised Business;
(e) After attending and completing Boot Camp, providing you with an e-mail address for you and an e-mail address for one Personnel, if applicable;
(f) After you attend and satisfactorily complete Boot Camp, listing your Franchise in our online directory of EOS Worldwide businesses as your EOS microsite;
(g) Providing you with access to our online training platform and other applicable EOS systems, as available;
Source: Item 23 — RECEIPTS (FDD pages 74–246)
What This Means (2025 FDD)
According to the 2025 Eos Worldwide Franchise Disclosure Document, Eos Worldwide will furnish franchisees with guidance and assistance regarding Franchise System Standards during the term of the agreement. This support comes in various forms, including training materials, the Operations Manual, bulletins and newsletters, written reports and recommendations, electronic materials available on their online training platform, telephone consultations, electronic mail, training programs, meetings like QCEs, conferences, and personal consultations.
Eos Worldwide also provides ongoing updates about the franchisee's business, EOS, and the EOS Franchise System. This includes information on improvements or modifications to EOS and any new services or products that may become available to franchisees. Upon request, Eos Worldwide may offer recommendations on the layout, floor plan, and design for session rooms, although the franchisee is responsible for maintaining these rooms in a clean, neat, and professional condition, compliant with the ADA and other applicable regulations.
Additionally, Eos Worldwide offers consultation via telephone, e-mail, virtual meetings, or webinars on topics such as services, sales techniques, tool utilization, client relations, and other related subjects. Periodically, at their discretion, Eos Worldwide may make employees or designees available to provide advice and assistance with the ongoing operation of the franchised business. After completing Boot Camp, franchisees receive an email address for themselves and one for personnel, if applicable, and their franchise will be listed in the online directory of EOS Worldwide businesses as an EOS microsite. Franchisees also gain access to the online training platform and other applicable EOS systems.