What is the Eos Worldwide Client Satisfaction Program?
Eos_Worldwide Franchise · 2025 FDDAnswer from 2025 FDD Document
Client Satisfaction and Other Programs: Subject to compliance with applicable law, you must institute and honor all EOS network satisfaction, loyalty and promotional programs that we require on the terms associated with such network programs, as specified in the Operations Manual, and verify your compliance with all such programs in writing at our request. It is especially critical for the goodwill and reputation of EOS that all Clients agree the Services received provide value to their businesses. Therefore, we require all of our franchisees adhere to our Client satisfaction program ("Client Satisfaction Program"). The Client Satisfaction Program requires that franchisees not charge any fee for any session if the Client
concludes the session did not provide sufficient business value and sets additional parameters for providing the Services to Clients. The Client Satisfaction Program (including the additional components and terms) is more fully described in the Operations Manual. We further require that you send an annual survey to your Clients to evaluate your performance. We may modify, change, eliminate or amend the terms of the Client Satisfaction Program or such other network programs on thirty (30) days' notice to you. We also reserve the right to contact all Clients directly for the purposes of determining their satisfaction with EOS.
Source: Item 8 — RESTRICTIONS ON SOURCES OF PRODUCTS AND SERVICES (FDD pages 28–31)
What This Means (2025 FDD)
According to the 2025 Eos Worldwide Franchise Disclosure Document, franchisees must adhere to the Client Satisfaction Program, which is designed to ensure clients perceive value in the services they receive. A key component of this program is that franchisees cannot charge a fee for a session if the client concludes that it did not provide sufficient business value. The FDD states that the Client Satisfaction Program includes additional parameters for providing services to clients, which are detailed in the Operations Manual.
Eos Worldwide also requires franchisees to send an annual survey to their clients to evaluate their performance. This feedback mechanism allows franchisees to gauge client satisfaction and identify areas for improvement. Eos Worldwide retains the right to contact clients directly to assess their satisfaction with the services provided by the franchisee.
It is important to note that Eos Worldwide can modify, change, eliminate, or amend the terms of the Client Satisfaction Program with thirty days' notice to the franchisee. This flexibility allows Eos Worldwide to adapt the program to changing market conditions or to address any issues that may arise. Prospective franchisees should carefully review the Operations Manual to fully understand the Client Satisfaction Program and its implications for their business operations.