Under what circumstances can a Dryject franchisee solicit or accept customers from outside their designated territory?
Dryject Franchise · 2025 FDDAnswer from 2025 FDD Document
te. This may require you to upgrade, modernize or add to your existing equipment within the time period we require as provided in the Operations Manual, which is generally 6 months. If you are unable to provide the services required in your Designated Territory we may offer the job to a nearby franchisee or an affiliate of ours.
You will not receive an exclusive territory. You may face competition from other franchisees, from outlets that we own, or from other channels of distribution or competitive brands that we control.
You may not solicit or accept customers from outside of your Designated Territory without our prior written approval. You may solicit and accept customers only from companies or persons located within your Designated Territory. You may not solicit or accept customers from outside of your Designated Territory by using other channels of distribution, such as the Internet, catalog sales, telemarketing, or other direct marketing, to make sales outside of your Designated Territory without our prior written approval.
Source: Item 12 — TERRITORY (FDD pages 33–34)
What This Means (2025 FDD)
According to Dryject's 2025 Franchise Disclosure Document, franchisees are generally restricted from soliciting or accepting customers outside their designated territory. A Dryject franchisee can only solicit or accept customers from outside their Designated Territory with prior written approval from Dryject. Without written approval, franchisees are restricted to soliciting and accepting customers only from companies or persons located within their Designated Territory. This restriction extends to using channels like the Internet, catalog sales, telemarketing, or other direct marketing methods to make sales outside of their territory.
However, there are exceptions. A Dryject franchisee may accept business resulting from referrals or unsolicited inquiries from customers outside their Designated Territory if those customers are not located in another franchisee's designated territory. If a franchisee does accept business from outside their territory that falls within another franchisee's territory, Dryject has the right to require the franchisee to send all gross revenues earned from that business to the franchisee who operates within the designated territory where the customer is located.
This policy has significant implications for Dryject franchisees. It emphasizes the importance of focusing marketing and sales efforts within the assigned territory to avoid potential conflicts and financial repercussions. Franchisees need to be aware of the boundaries of their territory and the territories of other franchisees to ensure compliance. Obtaining written approval from Dryject is crucial before pursuing any business opportunities outside the designated territory. The potential loss of revenue from out-of-territory business to another franchisee serves as a strong disincentive for violating these territorial restrictions.
Unlike some franchise systems that offer exclusive territories, Dryject does not. This means franchisees may face competition from other franchisees, company-owned outlets, or other channels of distribution, making adherence to these territorial rules even more critical for maintaining a sustainable business.