Which section of the Dryject Franchise Agreement outlines warranty and customer service requirements?
Dryject Franchise · 2025 FDDAnswer from 2025 FDD Document
- (j) You shall use Your best efforts in operating the Franchised Business and in recommending, promoting and encouraging patronage of all DryJect System businesses.
- (k) You shall promptly respond to any and all customer inquiries or complaints and achieve customer satisfaction for reasonable complaints through refund of fees or other accommodation to customer's satisfaction as may be appropriate, as well as taking such other steps as may be required by Us to insure positive customer relations and to maintain the goodwill of the DryJect System. If We reasonably determine that You have not fairly handled a customer complaint, We may intervene in order to resolve the matter to the customer's satisfaction. You must reimburse Us for all costs We incur in satisfying Your customer.
Source: Item 9 — FRANCHISEE'S OBLIGATIONS (FDD pages 25–26)
What This Means (2025 FDD)
According to the 2025 Dryject Franchise Disclosure Document, Section (k) of Item 8 addresses customer service requirements. It states that franchisees must promptly respond to customer inquiries and complaints, aiming for customer satisfaction through refunds or other accommodations.
Dryject franchisees are also required to take steps to maintain positive customer relations and the goodwill of the Dryject system. If Dryject determines that a franchisee has not fairly handled a customer complaint, Dryject may intervene to resolve the issue to the customer's satisfaction.
Furthermore, the franchisee is responsible for reimbursing Dryject for all costs incurred in satisfying the customer in such cases. This section emphasizes the importance of customer service and provides Dryject with the authority to ensure customer satisfaction, potentially at the franchisee's expense if they fail to handle complaints adequately.