What is the required action for Dryject parties to take to resolve a claim?
Dryject Franchise · 2025 FDDAnswer from 2025 FDD Document
ing the Franchised Business and in recommending, promoting and encouraging patronage of all DryJect System businesses.
- (k) You shall promptly respond to any and all customer inquiries or complaints and achieve customer satisfaction for reasonable complaints through refund of fees or other accommodation to customer's satisfaction as may be appropriate, as well as taking such other steps as may be required by Us to insure positive customer relations and to maintain the goodwill of the DryJect System. If We reasonably determine that You have not fairly handled a customer complaint, We may intervene in order to resolve the matter to the customer's satisfaction. You must reimburse Us for all costs We incur in satisfying Your customer.
Source: Item 8 — BUSINESS RELATIONSHIP (FDD pages 68–229)
What This Means (2025 FDD)
According to Dryject's 2025 Franchise Disclosure Document, franchisees are required to promptly respond to customer inquiries and complaints. Franchisees must strive to achieve customer satisfaction for reasonable complaints through refunds or other accommodations. Dryject may intervene if it determines that a franchisee has not fairly handled a customer complaint, and the franchisee must reimburse Dryject for all costs incurred in resolving the matter to the customer's satisfaction. This requirement aims to maintain positive customer relations and the goodwill of the Dryject system.
This means that as a Dryject franchisee, you are expected to handle customer issues efficiently and fairly. Failure to do so can result in Dryject stepping in and charging you for any expenses they incur to resolve the complaint. This underscores the importance of prioritizing customer service and addressing concerns promptly to avoid potential intervention and costs from Dryject.
Furthermore, the FDD states that any action commencing section more than three years after the cause of action accrues is prohibited under Minn. Stat. § 80C.17, subdivision 5. This limitation on claims means that franchisees must be aware of the statute of limitations for any legal action they may want to bring against Dryject. It is important to consult with an attorney to understand your rights and obligations under the franchise agreement and applicable state laws.