What are the qualifications for the arbitrator selected to resolve a Dryject franchise dispute?

According to Dryject's 2025 Franchise Disclosure Document, any claim, controversy, or dispute that has not been resolved through negotiation or mediation will be referred to arbitration. The arbitrator selected must have been actively engaged in the practice of law for at least ten years and possess experience in franchise law. Prior to the commencement of hearings, the arbitrator must provide an oath of undertaking of impartiality.

This means that if a Dryject franchisee has a dispute with the company that cannot be resolved through initial discussions or mediation, the dispute will go to an arbitrator. This arbitrator is not just any lawyer, but someone with significant experience (at least 10 years) in the legal field and specific knowledge of franchise law. This requirement aims to ensure that the arbitrator is well-versed in the complexities of franchise agreements and can make informed decisions.

The arbitrator selection process follows the rules established by the American Arbitration Association (AAA). The arbitration will be conducted in the city and state where Dryject maintains its principal place of business, or if there is no AAA office in that city, at the location of the AAA office nearest to Dryject's principal place of business, which is currently Hatboro, Pennsylvania. The arbitrator is expected to apply the Federal Rules of Civil Procedure and the Federal Rules of Evidence to the extent possible, while still maintaining a streamlined administrative procedure.

The decision made by the arbitrator is final, and judgment upon the award can be entered in any court with jurisdiction. The costs and expenses of arbitration, including the arbitrator's compensation and expenses, will be borne by the non-prevailing party. This encourages both parties to present strong cases and potentially disincentivizes frivolous claims. Any party to the agreement can bring an action to compel arbitration in a court of competent jurisdiction where Dryject maintains its principal place of business and may seek provisional remedies without posting bond, provided the dispute is ultimately resolved through binding arbitration.