If the Dryject franchisee is an individual, who will serve as their designated representative in the dispute resolution process?

According to Dryject's 2025 Franchise Disclosure Document, if a franchisee is an individual, they will act as their own designated representative during the dispute resolution process. This means that in the initial stages of addressing any claims, controversies, or disputes related to the operation of their Dryject franchise, the individual franchisee will personally represent themselves.

This designated representative is responsible for participating in meetings or telephone conferences with Dryject to attempt to resolve the dispute. The franchisee, acting as their own representative, must be prepared to discuss the matter and work towards a resolution. This initial step is required before either party can seek judicial resolution, mediation, or arbitration, emphasizing the importance of direct communication and negotiation.

This requirement ensures that individual Dryject franchisees are directly involved in resolving disputes, giving them a voice and the opportunity to address concerns personally. It also places the onus on the franchisee to understand the details of the dispute and actively participate in finding a mutually agreeable solution before escalating the matter to more formal and potentially costly resolution methods.