If I have customer-related emails, must I turn them over to Dryject upon termination of the franchise agreement?

According to Dryject's 2025 Franchise Disclosure Document, upon termination of the franchise agreement, you must turn over all customer-related emails to Dryject. This obligation is part of a broader requirement to relinquish all materials related to the franchise operation. This includes originals and copies of customer lists, records, files, instructions, social media contact lists, correspondence, brochures, computer software, computer CDs, DVDs or diskettes, and any confidential information.

This provision underscores Dryject's ownership of customer relationships and data generated during the franchise term. It ensures that upon termination, Dryject retains control over customer information, which is considered proprietary and essential to the Dryject system. This is a common practice in franchising, as the franchisor typically owns the customer relationships built under its brand name.

For a prospective franchisee, this means that any customer data collected during the operation of the Dryject franchise, including email addresses and correspondence, becomes the property of Dryject upon termination. You cannot use this information to start a competing business or for any other purpose without Dryject's consent. This obligation is in place regardless of the reason for termination, whether it's due to the expiration of the term or a breach of the agreement. Therefore, it is crucial to maintain meticulous records and understand that these records will be transferred to Dryject at the end of the franchise relationship.