How does Dryject handle accounts receivable?
Dryject Franchise · 2025 FDDAnswer from 2025 FDD Document
-(k) You shall promptly respond to any and all customer inquiries or complaints and achieve customer satisfaction for reasonable complaints through refund of fees or other accommodation to customer's satisfaction as may be appropriate, as well as taking such other steps as may be required by Us to insure positive customer relations and to maintain the goodwill of the DryJect System. If We reasonably determine that You have not fairly handled a customer complaint, We may intervene in order to resolve the matter to the customer's satisfaction. You must reimburse Us for all costs We incur in satisfying Your customer.
ADDENDUM F TO FRANCHISE AGREEMENT ELECTRONIC FUNDS TRANSFER (EFT) AUTHORIZATION AGREEMENT FOR DIRECT PAYMENTS
I (We, if joint account) the undersigned hereby authorize DryJect Management, LLC, a Pennsylvania limited liability company, with principal offices at 307 Lincoln Avenue, Hatboro, Pennsylvania 19040, to initiate electronic transfer of funds out of my (our) primary Checking or Savings selected below at the Financial Institution indicated, for payment of Royalty Service Fees or other amounts which I may owe DryJect Management, LLC. I (We) acknowledge that the origination of Automated Clearing House (ACH) transactions to my (our) account must comply with the provisions of the United States law. All costs and expenses, including any resulting from the dishonor by my (our) bank of any electronic funds transfer, shall be my (our) sole responsibility. This authorization is irrevocable and shall remain in effect until the termination or expiration of the underlying Franchise Agreement with DryJect Management, LLC. If I (we) do not have enough money in my (our) account to cover the transfer or if my (our) Financial Institution for any other reason refuses to honor a transfer, I (we) will separately pay for the charges I (we) owe under my (our) Franchise Agreement with DryJect Management, LLC.
Source: Item 8 — BUSINESS RELATIONSHIP (FDD pages 68–229)
What This Means (2025 FDD)
The 2025 Dryject Franchise Disclosure Document does not specifically detail how Dryject handles accounts receivable from customers. However, it does state that franchisees must promptly respond to customer inquiries and complaints, and achieve customer satisfaction for reasonable complaints through refunds or other accommodations. If Dryject determines that a franchisee has not fairly handled a customer complaint, Dryject may intervene and resolve the matter, with the franchisee required to reimburse Dryject for all costs incurred in satisfying the customer.
Additionally, the FDD includes an Electronic Funds Transfer (EFT) Authorization Agreement, which allows Dryject to initiate electronic transfers from the franchisee's bank account for payment of Royalty Service Fees or other amounts owed to Dryject. The franchisee is responsible for all costs and expenses resulting from dishonored electronic funds transfers and must separately pay any charges owed under the Franchise Agreement if a transfer is refused.
While the FDD does not explicitly address the management of accounts receivable from customers, it does outline procedures for handling customer complaints and collecting payments from franchisees. A prospective franchisee should inquire with Dryject about the specific policies and procedures for managing customer accounts, including invoicing, payment terms, and collections, to fully understand their responsibilities and obligations.