Where in the Dryject FDD can I find information on handling accounts receivable?
Dryject Franchise · 2025 FDDAnswer from 2025 FDD Document
[Item 8: BUSINESS RELATIONSHIP]
ADDENDUM F TO FRANCHISE AGREEMENT ELECTRONIC FUNDS TRANSFER (EFT) AUTHORIZATION AGREEMENT FOR DIRECT PAYMENTS
I (We, if joint account) the undersigned hereby authorize DryJect Management, LLC, a Pennsylvania limited liability company, with principal offices at 307 Lincoln Avenue, Hatboro, Pennsylvania 19040, to initiate electronic transfer of funds out of my (our) primary Checking or Savings selected below at the Financial Institution indicated, for payment of Royalty Service Fees or other amounts which I may owe DryJect Management, LLC. I (We) acknowledge that the origination of Automated Clearing House (ACH) transactions to my (our) account must comply with the provisions of the United States law. All costs and expenses, including any resulting from the dishonor by my (our) bank of any electronic funds transfer, shall be my (our) sole responsibility. This authorization is irrevocable and shall remain in effect until the termination or expiration of the underlying Franchise Agreement with DryJect Management, LLC. If I (we) do not have enough money in my (our) account to cover the transfer or if my (our) Financial Institution for any other reason refuses to honor a transfer, I (we) will separately pay for the charges I (we) owe under my (our) Franchise Agreement with DryJect Management, LLC.
[Item 8: BUSINESS RELATIONSHIP]
- (k) You shall promptly respond to any and all customer inquiries or complaints and achieve customer satisfaction for reasonable complaints through refund of fees or other accommodation to customer's satisfaction as may be appropriate, as well as taking such other steps as may be required by Us to insure positive customer relations and to maintain the goodwill of the DryJect System. If We reasonably determine that You have not fairly handled a customer complaint, We may intervene in order to resolve the matter to the customer's satisfaction. You must reimburse Us for all costs We incur in satisfying Your customer.
Source: Item 8 — BUSINESS RELATIONSHIP (FDD pages 68–229)
What This Means (2025 FDD)
The 2025 Dryject FDD does not explicitly detail how franchisees should handle accounts receivable. However, it does address related financial and customer service aspects that indirectly affect how a franchisee manages incoming payments and customer satisfaction.
Specifically, Addendum F outlines an Electronic Funds Transfer (EFT) Authorization Agreement, allowing Dryject Management, LLC to directly debit franchisee accounts for Royalty Service Fees or other amounts owed. This suggests a system where franchisees are expected to maintain sufficient funds to cover these fees, and the franchisor has a mechanism for direct payment collection. Additionally, the FDD emphasizes the franchisee's responsibility to promptly address customer inquiries and complaints, potentially involving refunds or accommodations to ensure customer satisfaction. This implies that franchisees must manage their finances to handle such situations.
While the FDD does not provide a comprehensive guide to accounts receivable, it touches on key areas that influence financial management and customer relations. A prospective Dryject franchisee should inquire with the franchisor about specific procedures and best practices for managing accounts receivable, including invoicing, payment collection, and handling potential disputes or refunds.