Who must be designated to represent each party in the initial dispute resolution meeting or telephone conference for a Dryject franchise?
Dryject Franchise · 2025 FDDAnswer from 2025 FDD Document
- (i) Except for matters where either party seeks equitable relief, neither party will seek a judicial resolution of a dispute between them without first requesting a meeting or telephone conference with the other party by written notice, which notice will designate a party who is a senior executive with authority to reach a resolution of the dispute on their behalf. The party receiving the notice will also designate a representative of similar authority for the purpose of discussing the specific matter in dispute. If You are an individual, You will be Your designated representative. At least one meeting or telephone
conference of the designated representatives will be held in an effort to resolve the dispute. The parties will agree on a location, date and time for the meeting or telephone conference which must be within thirty (30) days of the initial notice. If the meeting(s) and/or telephone conferences do not resolve the dispute, either party may pursue mediation in accordance with Subsection 37(a)(ii).
Source: Item 8 — BUSINESS RELATIONSHIP (FDD pages 68–229)
What This Means (2025 FDD)
According to the 2025 Dryject Franchise Disclosure Document, in the event of a dispute, both Dryject and the franchisee must designate a representative to participate in an initial meeting or telephone conference. For Dryject, this representative must be a senior executive with the authority to resolve the dispute.
For the franchisee, if the franchisee is an individual, they will be their own designated representative. If the franchisee is a business entity, they must designate a representative with similar authority to resolve the dispute. This initial step is required before either party can seek judicial resolution or pursue mediation or arbitration.
This process ensures that both parties have a serious discussion about the dispute with someone who has the power to make decisions. The meeting or telephone conference must occur within 30 days of the initial written notice requesting the discussion. This initial step aims to facilitate a resolution before escalating the matter to more formal and costly processes like mediation or arbitration.