What is the role of the 'Operations Guides' in relation to the Dollar Rent A Car Franchise Agreements?
Dollar_Rent_A_Car Franchise · 2025 FDDAnswer from 2025 FDD Document
tice.
9. Cross-Collateral.
The Hertz Franchise Agreement, the Dollar Franchise Agreement, the Thrifty Franchise Agreement and the Addendum shall be and are hereby cross-collateralized and cross-guaranteed, such that any and all collateral and guarantees securing obligations under one shall be collateral and guarantees securing and guaranteeing any and all of the obligations of the Franchisee under the others.
10. Unilateral Change.
Franchisee shall comply with all terms, conditions and agreements relating to operational requirements set forth in the Franchise Agreements and the Operations Guides. These standards will be published in the applicable Operations Guides by Hertz, Dollar and Thrifty. Hertz, Dollar and Thrifty shall have the right to unilaterally modify or change the Operations Guides and any operating requirements related to the multiple-brand franchise granted herein at any time in order to change operating procedures, maintain the goodwill associated with the Hertz Marks, the Dollar Marks and Thrifty Marks, meet customer satisfaction demands and/or meet competition. Without limiting the foregoing, Hertz, Thrifty and Dollar shall have the right, in their sole discretion, during the term of the Franchise Agreements and this Addendum, to limit Franchisee's access to proprietary and conf
Source: Item 23 — RECEIPTS (FDD pages 102–301)
What This Means (2025 FDD)
According to the 2025 Dollar Rent A Car Franchise Disclosure Document, the Operations Guides are critical for outlining the operational requirements that franchisees must follow. The Franchise Agreements and the Operations Guides together set the standards for how a Dollar Rent A Car franchise should be run. These standards are published in the Operations Guides by Hertz, Dollar, and Thrifty.
Dollar Rent A Car has the right to change the Operations Guides at any time. These changes can include modifications to operating procedures, maintaining the brand's goodwill, meeting customer satisfaction demands, and responding to competition. Franchisees are required to comply with all the terms and conditions outlined in both the Franchise Agreements and the Operations Guides.
The Operations Guide is Dollar Rent A Car's property and must be returned if the Franchise Agreement expires or is terminated. The Operations Guide's contents, along with any mandatory specifications, procedures, and rules, are considered part of the Franchise Agreement. Prospective franchisees acknowledge that they have reviewed and understand the requirements outlined in the Operations Guide before signing the Franchise Agreement.
The Operations Guide contains confidential trade secrets and proprietary information. Franchisees must maintain the confidentiality of the Operations Guide and all other confidential information, ensuring that it is only shared with employees, representatives, and agents to the extent necessary for operating the franchise according to the Franchise Agreement. The Operations Guide defines the required policies and procedures for operating the franchised business and includes documents such as the brand partner code of conduct, the Identification Standards Manual, one-way / intercity rental policies, and frequent renter loyalty and reward policies.