Can Dollar Rent A Car require a franchisee to exchange their copy of the Operations Guide?
Dollar_Rent_A_Car Franchise · 2025 FDDAnswer from 2025 FDD Document
"Operations Guide" means each published document or collection of documents, whether provided electronically or in hard copy, made available to the Franchisee by Us that contains the required policies and procedures for the operation of Your Franchised Business and each publication to which they refer, as supplemented and revised by Us from time to time including any letter, bulletin or other thing in writing delivered by Us to You containing instructions, directives, requirements or standards pertaining to the Franchised System generally applicable to all franchisees or designated groups of similarly situated franchisees of the Franchised System, all of which shall be deemed part of the Operations Guide, regardless of whether consistent with the format of the Operations Guide or expressly designated for inclusion in the Operations Guide. The Operations Guide specifically includes, among other things, the brand partner code of conduct, the Identification Standards Manual, one-way / intercity rental policies, and frequent renter loyalty and reward policies, in each case as amended or updated from time to time. We may provide a copy of the Operations Guide or any part thereof in the form of Our choosing (whether printed, digital, a combination thereof, or otherwise) and may require You to exchange Your copy of the Operations Guide or part thereof upon Our request in the event that We update the form or substance of the Operations Guide.
Source: Item 23 — RECEIPTS (FDD pages 102–301)
What This Means (2025 FDD)
According to the 2025 Dollar Rent A Car Franchise Disclosure Document, Dollar Rent A Car can require a franchisee to exchange their copy of the Operations Guide. The Operations Guide contains the required policies and procedures for operating a franchised business. Dollar Rent A Car may provide the Operations Guide in any format, such as printed or digital.
Dollar Rent A Car may request a franchisee to exchange their copy of the Operations Guide if the form or substance of the guide is updated. This ensures that franchisees are always using the most current and accurate information to operate their businesses.
This ability to mandate an exchange ensures standardization and consistency across all Dollar Rent A Car franchise locations. It also allows Dollar Rent A Car to maintain control over its brand standards and operating procedures, which is common in franchising.