What is a Dollar Rent A Car franchisee required to do when Dollar Rent A Car revises the contents of the Operations Guide?
Dollar_Rent_A_Car Franchise · 2025 FDDAnswer from 2025 FDD Document
tice.
9. Cross-Collateral.
The Hertz Franchise Agreement, the Dollar Franchise Agreement, the Thrifty Franchise Agreement and the Addendum shall be and are hereby cross-collateralized and cross-guaranteed, such that any and all collateral and guarantees securing obligations under one shall be collateral and guarantees securing and guaranteeing any and all of the obligations of the Franchisee under the others.
10. Unilateral Change.
Franchisee shall comply with all terms, conditions and agreements relating to operational requirements set forth in the Franchise Agreements and the Operations Guides. These standards
Source: Item 14 — PATENTS, COPYRIGHTS, AND PROPRIETARY INFORMATION (FDD pages 73–74)
What This Means (2025 FDD)
According to the 2025 Dollar Rent A Car FDD, franchisees must comply with all operational requirements outlined in the Franchise Agreements and the Operations Guides. Dollar Rent A Car, along with Hertz and Thrifty, retains the right to unilaterally modify or change the Operations Guides at any time. These changes can address operating procedures, maintain brand goodwill, meet customer satisfaction demands, and respond to competition.
This means that a Dollar Rent A Car franchisee must stay informed of any changes to the Operations Guides and implement those changes in their business. These standards will be published in the applicable Operations Guides by Hertz, Dollar and Thrifty. The Operations Guide contains the required policies and procedures for the operation of your franchised business and each publication to which they refer, as supplemented and revised by Dollar Rent A Car from time to time including any letter, bulletin or other thing in writing delivered by Dollar Rent A Car to the franchisee containing instructions, directives, requirements or standards pertaining to the Franchised System generally applicable to all franchisees or designated groups of similarly situated franchisees of the Franchised System, all of which shall be deemed part of the Operations Guide, regardless of whether consistent with the format of the Operations Guide or expressly designated for inclusion in the Operations Guide.
The unilateral right to modify the Operations Guides is a standard practice in franchising, allowing franchisors like Dollar Rent A Car to adapt to changing market conditions and maintain consistency across the franchise system. However, it also means that franchisees must be prepared to adapt their business practices as directed by Dollar Rent A Car. Franchisees are required to exchange their copy of the Operations Guide or part thereof upon Dollar Rent A Car's request in the event that Dollar Rent A Car updates the form or substance of the Operations Guide.
Prospective franchisees should carefully review the Franchise Agreement and understand the scope of changes that Dollar Rent A Car can make to the Operations Guides. It is also advisable to discuss with existing franchisees how Dollar Rent A Car communicates these changes and how they impact day-to-day operations.