Where must the face-to-face meeting to resolve disputes with Dollar Rent A Car be held?
Dollar_Rent_A_Car Franchise · 2025 FDDAnswer from 2025 FDD Document
iates.
- 30.2. Good Faith Efforts to Resolve Dispute. Prior to the initiation of any arbitration proceeding set forth in Section 30.3, below, any dispute shall first be discussed in a face-to-face meeting between You and a corporate representative of Ours, each authorized to make binding commitments on behalf of their respective parties. This meeting shall be held in person at Our then-current headquarters and within thirty (30) days after the date of written notice given by either You or Us to the other proposing such a meeting, unless We and You agree otherwise.
- 30.3. Arbitration.
Source: Item 23 — RECEIPTS (FDD pages 102–301)
What This Means (2025 FDD)
According to Dollar Rent A Car's 2025 Franchise Disclosure Document, any face-to-face meeting to resolve disputes must be held at Dollar Rent A Car's then-current headquarters. This meeting must occur within thirty days of written notice from either the franchisee or Dollar Rent A Car, unless both parties agree to a different arrangement.
Furthermore, the FDD specifies that arbitration proceedings will take place in a suitable location selected by the arbitrator, also in the city where Dollar Rent A Car's headquarters is located. All arbitration-related matters are subject to the Federal Arbitration Act.
For a prospective franchisee, this means that if a dispute arises that requires a face-to-face meeting or arbitration, they will likely need to travel to Dollar Rent A Car's headquarters, which is currently located in Estero, Florida. This could involve significant travel expenses and time away from their Dollar Rent A Car franchise location. Franchisees should factor these potential costs into their financial planning and be aware of the commitment required to resolve disputes under the terms of the franchise agreement.