How might Dollar Rent A Car deliver the Operations Guide to franchisees?
Dollar_Rent_A_Car Franchise · 2025 FDDAnswer from 2025 FDD Document
"Operations Guide" means each published document or collection of documents, whether provided electronically or in hard copy, made available to the Franchisee by Us that contains the required policies and procedures for the operation of Your Franchised Business and each publication to which they refer, as supplemented and revised by Us from time to time including any letter, bulletin or other thing in writing delivered by Us to You containing instructions, directives, requirements or standards pertaining to the Franchised System generally applicable to all franchisees or designated groups of similarly situated franchisees of the Franchised System, all of which shall be deemed part of the Operations Guide, regardless of whether consistent with the format of the Operations Guide or expressly designated for inclusion in the Operations Guide. The Operations Guide specifically includes, among other things, the brand partner code of conduct, the Identification Standards Manual, one-way / intercity rental policies, and frequent renter loyalty and reward policies, in each case as amended or updated from time to time. We may provide a copy of the Operations Guide or any part thereof in the form of Our choosing (whether printed, digital, a combination thereof, or otherwise) and may require You to exchange Your copy of the Operations Guide or part thereof upon Our request in the event that We update the form or substance of the Operations Guide.
Source: Item 23 — RECEIPTS (FDD pages 102–301)
What This Means (2025 FDD)
According to Dollar Rent A Car's 2025 Franchise Disclosure Document, the Operations Guide contains the policies and procedures required for franchisees to operate their franchised businesses. Dollar Rent A Car may provide this guide to franchisees either electronically or in hard copy. The documents that make up the Operations Guide may be supplemented and revised over time. Any letters, bulletins, or other written communications containing instructions, directives, requirements, or standards that generally apply to all franchisees are considered part of the Operations Guide, regardless of their format or whether they are explicitly designated for inclusion in the guide.
Specifically, the Operations Guide includes the brand partner code of conduct, the Identification Standards Manual, one-way/intercity rental policies, and frequent renter loyalty and reward policies, all of which may be amended or updated. Dollar Rent A Car has the option to provide the Operations Guide, or any part of it, in the format of their choosing, which could be printed, digital, or a combination of both.
Dollar Rent A Car also retains the right to request franchisees to exchange their current copy of the Operations Guide if the company updates either the form or the content of the guide. This ensures that all franchisees are operating under the most current standards and procedures set forth by Dollar Rent A Car. Franchisees must comply with the operational requirements outlined in both the Franchise Agreements and the Operations Guides, and Dollar Rent A Car has the right to unilaterally modify or change the Operations Guides and any operating requirements at any time.