Under what conditions can Deka Lash modify the Customer Service Center fee?
Deka_Lash Franchise · 2024 FDDAnswer from 2024 FDD Document
| Fee | Amount | Due Date | Remarks |
|---|---|---|---|
| Customer | As specified in the Operations Manual. Presently $600 per month but we reserve the right to modify this at any time, based on any addition of software, personnel, or other expenses incurred necessary to continue providing or improving the service. | Monthly. | We, an affiliate or a third party we designate may provide a Customer Service Center to assist in inbound inquiries, appointment setting, memberships, customer service, follow up, outbound sales & campaigns, and other services. If required by us, you must participate in the customer service center and you agree to pay all reasonable fees imposed by the provider for those services. Additionally, you may be required to use a specific telephone number, phone, or VOIP system that we may specify. Currently we offer a Customer Service Center and require that you use it. |
| Service Center | |||
| Fee |
Source: Item 6 — OTHER FEES (FDD pages 15–23)
What This Means (2024 FDD)
According to Deka Lash's 2024 Franchise Disclosure Document, Deka Lash reserves the right to modify the Customer Service Center fee at any time. The fee is currently $600 per month, but Deka Lash may change it based on the addition of software, personnel, or other expenses incurred to continue providing or improving the service.
This means that as a Deka Lash franchisee, you should be aware that the monthly Customer Service Center fee could fluctuate. These changes could occur if Deka Lash decides to invest in new software to enhance the service, hires additional staff to support the center, or incurs other costs related to maintaining and improving the service.
It is important to note that participation in the Customer Service Center is required by Deka Lash, and franchisees must pay all reasonable fees imposed by the provider. Additionally, franchisees may be required to use a specific telephone number, phone, or VOIP system specified by Deka Lash. This condition ensures that all franchisees adhere to a standardized system, but it also means that franchisees have limited control over these operational aspects and associated costs.