What is a terminated Deka Lash franchisee required to do regarding fees paid for services not yet rendered?

According to the 2024 Deka Lash Franchise Disclosure Document, if the Franchise Agreement expires, is not renewed, or is terminated for any reason, the franchisee must reimburse customers for any fees paid for services not yet rendered. Alternatively, the franchisee can reimburse other Deka Lash Franchised Businesses or Deka Lash itself for performing the services for which the terminated franchisee received advance payment.

This requirement ensures that customers who have prepaid for services receive what they paid for, even if the original franchisee is no longer operating the business. This protects the Deka Lash brand's reputation and maintains customer trust.

For a prospective franchisee, this means that upon termination, they need to be prepared to potentially refund customers for any outstanding services or coordinate with Deka Lash or another franchisee to fulfill those services. This could involve a financial obligation to return funds or a logistical effort to transfer customer appointments and records. Franchisees should maintain accurate records of prepaid services to manage this potential liability effectively.