What standards must Deka Lash employees and independent contractors meet?
Deka_Lash Franchise · 2024 FDDAnswer from 2024 FDD Document
You are exclusively responsible to train and make sure your employees and independent contractors meet the standards, specifications and procedures outlined in the Operations Manual.
You will hire only efficient, competent, sober, and courteous employees for
the conduct of the franchised business and will pay their wages, commissions, piece work and any other compensation justly due with no liability on our part.
You are responsible to train and to make sure your employees and independent contractors meet the standards, specifications and recommendations outlined in the Operations Manual, including those related to appearance, customer service, background checks, and drug testing (as applicable).
You are required to hire and maintain sufficient staff in order to handle customer volume at all times.
You will ensure that your employees present a neat and clean appearance and render friendly, efficient, sober and courteous service to your customers.
All employees and independent contractors whose duties include customer service must have sufficient literacy and fluency in the English language to serve the public.
You may not hire any employee or independent contractor who has been found guilty of any charges of fiduciary misconduct, any form of unlawful sexual conduct, any felony of any kind, or any similar charges that reflect negatively on the person's moral turpitude and character.
You are exclusively responsible to monitor the scheduling, performance, efficiency, and efficacy of your employees and independent contractors and to make adjustments to improve the results of their efforts.
Source: Item 23 — RECEIPT (FDD pages 63–234)
What This Means (2024 FDD)
According to Deka Lash's 2024 Franchise Disclosure Document, franchisees are responsible for ensuring their employees and independent contractors meet specific standards. These standards, specifications, and procedures are detailed in the Deka Lash Operations Manual, which franchisees must use to train their staff.
The standards cover various aspects, including appearance, customer service, background checks, and drug testing, where applicable. Deka Lash requires franchisees to hire and maintain sufficient staff to handle customer volume at all times. Employees must present a neat and clean appearance and provide friendly, efficient, sober, and courteous service to customers. Furthermore, any employee or independent contractor involved in customer service must have sufficient literacy and fluency in English to effectively serve the public.
Additionally, Deka Lash sets restrictions on who franchisees can hire. Franchisees cannot employ individuals found guilty of fiduciary misconduct, unlawful sexual conduct, felonies, or similar charges that reflect negatively on their moral character. Franchisees are also responsible for monitoring the scheduling, performance, efficiency, and efficacy of their employees and independent contractors, making necessary adjustments to improve results. These stipulations ensure that all staff associated with a Deka Lash franchise maintain a high level of professionalism and competence.