Can Deka Lash specify software, subscriptions, licenses, tablets, computer systems, and equipment for the Franchised Business?
Deka_Lash Franchise · 2024 FDDAnswer from 2024 FDD Document
Software, Subscriptions and Computer Systems. We may specify software, subscriptions, licenses, tablets, computer systems, and equipment to assist in the operation of your Franchised Business. We may update, modify, or otherwise make changes to our software, subscriptions, licenses, tablets, computer systems, and equipment specifications and that, in the event of any updates, modification or other changes in or additions to our specifications, you will promptly
modify, replace or add to your existing software, subscriptions, licenses, tablets, computer systems and equipment at your sole expense. (Franchise Agreement, Section 5.6).
Computer Systems:
We require you to have an internet connection, email, and a laptop or desktop computer. We recommend an Apple iMac or MacBook. We require a minimum of two iPads or other tablets as specified by us at each studio. You must use the studio software we specify, which may include customer scheduling, online booking, reporting, and a Point of Sale/Credit Card application. We may change the computer hardware or software (including the point-of-sale software, studio software) at any time and we reserve the right to require you to convert to the new system at your expense. We also require that you use QuickBooks Online for your financial record keeping.
These items can be purchased for approximately $2,000- $5,000. Neither we nor our affiliates or any third party have any obligation to provide ongoing maintenance, repairs, upgrades or updates. You must maintain your computer systems in good working order and must replace, update or upgrade your hardware systems as we require. The estimated annual cost of optional or required maintenance, updating, upgrading, or support contracts to your computer systems is approximately $1,000.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 32–40)
What This Means (2024 FDD)
According to Deka Lash's 2024 Franchise Disclosure Document, Deka Lash may specify the software, subscriptions, licenses, tablets, computer systems, and equipment that franchisees must use to operate their Deka Lash Franchised Businesses. Deka Lash also retains the right to update, modify, or otherwise change these specifications.
If Deka Lash makes any changes or additions to the required specifications, franchisees are responsible for promptly modifying, replacing, or adding to their existing software, subscriptions, licenses, tablets, computer systems, and equipment. These modifications, replacements, or additions are to be done at the franchisee's sole expense.
The FDD states that franchisees are required to have an internet connection, email, and a laptop or desktop computer. Deka Lash recommends an Apple iMac or MacBook. Franchisees also need a minimum of two iPads or other tablets as specified by Deka Lash at each studio. Franchisees must also use the studio software Deka Lash specifies, which may include customer scheduling, online booking, reporting, and a Point of Sale/Credit Card application. Deka Lash also requires that franchisees use QuickBooks Online for their financial record keeping. The estimated initial cost for these items ranges from $2,000 to $5,000, with an estimated annual cost of $1,000 for maintenance, updates, upgrades, or support contracts.