What role did Kathy Esposito have at Responsive Call Center before joining Deka Lash?
Deka_Lash Franchise · 2024 FDDAnswer from 2024 FDD Document
Kathy Esposito, Director, Customer Service Center. Ms. Esposito has served as the Director, Customer Service Center for us since June 2018. From February 2017 to March 2018, Ms. Esposito served as Director of Operations for Responsive Call Center in Greentree, PA. From July 2006 to September 2016, Ms. Esposito served as Director of Operations for Alorica in Greentree, PA.
Source: Item 2 — BUSINESS EXPERIENCE (FDD pages 11–12)
What This Means (2024 FDD)
According to Deka Lash's 2024 Franchise Disclosure Document, Kathy Esposito held the position of Director of Operations at Responsive Call Center in Greentree, PA, from February 2017 to March 2018. Prior to that, from July 2006 to September 2016, she was the Director of Operations for Alorica, also in Greentree, PA.
This information is relevant to potential Deka Lash franchisees as it provides insight into the experience and qualifications of the individuals leading the company. Knowing that the Director of Customer Service Center has a background in operations and customer service, specifically in a call center environment, may give franchisees confidence in the support and training they will receive from Deka Lash.
It demonstrates that Deka Lash's Director of Customer Service Center has experience in managing operations and customer service, which are crucial aspects of running a successful franchise. This background may be beneficial in addressing franchisee concerns, resolving customer issues, and ensuring smooth operations within the Deka Lash network.