What role did Kathy Esposito have at Alorica before joining Deka Lash?
Deka_Lash Franchise · 2024 FDDAnswer from 2024 FDD Document
Kathy Esposito, Director, Customer Service Center. Ms. Esposito has served as the Director, Customer Service Center for us since June 2018. From February 2017 to March 2018, Ms. Esposito served as Director of Operations for Responsive Call Center in Greentree, PA. From July 2006 to September 2016, Ms. Esposito served as Director of Operations for Alorica in Greentree, PA.
Source: Item 2 — BUSINESS EXPERIENCE (FDD pages 11–12)
What This Means (2024 FDD)
According to Deka Lash's 2024 Franchise Disclosure Document, Kathy Esposito currently holds the position of Director, Customer Service Center for Deka Lash since June 2018. Before joining Deka Lash, Ms. Esposito was the Director of Operations for Alorica in Greentree, PA, from July 2006 to September 2016.
This information is relevant for prospective franchisees as it provides insight into the experience and qualifications of the Deka Lash leadership team. Knowing that the Director of Customer Service Center has a background as a Director of Operations at another company, Alorica, for a significant period (over 10 years) may give franchisees confidence in the management's ability to handle customer service-related issues and operational challenges.
It is important for potential franchisees to assess the experience and expertise of the leadership team, as this can impact the overall success and stability of the franchise system. Understanding the backgrounds of key personnel like Kathy Esposito can help franchisees make informed decisions about whether to invest in a Deka Lash franchise.