What responsibilities does the Principal Owner have for a Deka Lash franchise?
Deka_Lash Franchise · 2024 FDDAnswer from 2024 FDD Document
proval of a previously approved good or service, in which case you must immediately stop performing or selling the revoked services or products. We have complete and exclusive control over all Deka Lash logos, designs, and products. You may not approach any manufacturers, vendors, or third parties regarding the design or production of any Deka Lash memorabilia or products.
- 6.6 Client Service. You shall interact with prospective and actual clients in a professional and respectful businesslike manner and diligently fulfill your obligations to them when they engage your services.
- 6.7 Employee Training. You shall train your employees to competently and professionally carry out their duties and offer excellent customer service. You shall ensure that your employees have any training, licenses, or certifications required by applicable law. You are solely responsible for hiring, firing, compensating, paying applicable payroll taxes and day-to-day supervision and control over your employees.
- 6.8 Insurance. You are required to have insurance as may be required by your state laws and as we may specify in the Operations Manual. You must name DL Franchising, LLC and our respective affiliates, officers, directors, members and agents and others as their interest may appear on a primary, noncontributory basis as an additional insured on these policies and send proof of same to us. Certificates of insurance must be sent in upon the annual expiration date. If
you suffer a loss to your franchise, such as fire or theft, you are required to use the insurance proceeds to replace or repair the premises or property damaged or lost.
6.9 Participation.
- (a) Health and Participation. You acknowledge that this Franchised Business involves hard work and sometimes long hours, similar to most small businesses that are owner operated. We have not represented that this business is going to be easy for you, your partners, officers or directors. You must actively participate in the daily affairs of the business. You are expected to participate actively in franchisee meetings, seminars, conferences, and supplemental training we sponsor.
Source: Item 15 — OBLIGATION TO PARTICIPATE IN THE ACTUAL OPERATION OF THE FRANCHISED BUSINESS (FDD pages 47–48)
What This Means (2024 FDD)
According to the 2024 Deka Lash Franchise Disclosure Document, the principal owner of a Deka Lash franchise must actively participate in the daily affairs of the business. The FDD emphasizes that the success or failure of the Deka Lash franchise depends primarily on the franchisee's efforts, not those of Deka Lash itself. The franchisor does not represent that operating the business will be easy, acknowledging it involves hard work and potentially long hours, similar to many owner-operated small businesses.
In addition to active participation, the franchisee is responsible for several operational aspects. This includes interacting with clients professionally, training employees to competently perform their duties and provide excellent customer service, and ensuring employees have the necessary training, licenses, or certifications required by law. The franchisee is also solely responsible for hiring, firing, compensating, and supervising employees, including paying applicable payroll taxes.
Furthermore, the franchisee must secure and maintain adequate insurance coverage as required by state laws and as specified by Deka Lash in the Operations Manual. This insurance must name DL Franchising, LLC, and its affiliates as additional insured parties. The franchisee is also responsible for locating and securing a suitable franchise site and adhering to all applicable laws and regulations related to owning and operating the Deka Lash facility. These responsibilities highlight the importance of the franchisee's active role and management in ensuring the success and compliance of their Deka Lash franchise.