Does Deka Lash require franchisees to comply with an Ethics Program?
Deka_Lash Franchise · 2024 FDDAnswer from 2024 FDD Document
6.6 Client Service. You shall interact with prospective and actual clients in a professional and respectful businesslike manner and diligently fulfill your obligations to them when they engage your services.
6.7 Employee Training. You shall train your employees to competently and professionally carry out their duties and offer excellent customer service.
Source: Item 23 — RECEIPT (FDD pages 63–234)
What This Means (2024 FDD)
The 2024 Deka Lash Franchise Disclosure Document does not explicitly state that franchisees must comply with a formal Ethics Program. However, it does outline standards of conduct and expectations for franchisees in their interactions with clients and employees.
Specifically, Deka Lash requires franchisees to interact with clients in a professional and respectful manner and to diligently fulfill their obligations to clients. Franchisees are also responsible for training their employees to competently and professionally carry out their duties and offer excellent customer service. These requirements suggest that while there may not be a specific Ethics Program, Deka Lash emphasizes ethical conduct and professionalism in the operation of the franchise.
Prospective franchisees should inquire with Deka Lash about any additional guidelines or expectations related to ethical business practices, as well as any specific training or resources provided to ensure compliance with these standards. Understanding these expectations will be crucial for maintaining the brand's reputation and ensuring customer satisfaction.