Does Deka Lash require franchisees to accept gift certificates as part of promotional programs?
Deka_Lash Franchise · 2024 FDDAnswer from 2024 FDD Document
- 3.16 Acceptance & Reimbursement Policies. We reserve the right to establish policies and guidelines regarding the acceptance and reimbursement associated with gift certificates, gift cards, memberships, discounts, coupons, or promotions as set forth in our Manuals or otherwise in writing by us. For example, we reserve the right to establish policies relating to allocation of funds when a person buys a gift certificate in one studio, but it is redeemed in another studio.
Source: Item 23 — RECEIPT (FDD pages 63–234)
What This Means (2024 FDD)
According to the 2024 Deka Lash Franchise Disclosure Document, Deka Lash retains the right to establish policies regarding the acceptance and reimbursement of gift certificates, gift cards, memberships, discounts, coupons, or promotions. These policies will be detailed in the Deka Lash manuals or provided in writing.
Specifically, Deka Lash reserves the right to set policies for fund allocation when a gift certificate is purchased at one studio but redeemed at another. This implies that franchisees are expected to honor gift certificates, but the specific terms and conditions, including reimbursement procedures, are subject to Deka Lash's discretion.
This policy allows Deka Lash to implement and manage promotional programs involving gift certificates across the franchise system, ensuring consistency and addressing potential issues like cross-studio redemptions. For a prospective franchisee, this means they must be prepared to accept gift certificates and adhere to Deka Lash's guidelines, which may change over time. It is important to review the operations manual and any written communications from Deka Lash to stay informed about the current policies and procedures related to gift certificate acceptance and reimbursement.