Is participation in the Deka Lash Customer Service Center required?
Deka_Lash Franchise · 2024 FDDAnswer from 2024 FDD Document
6.6 Client Service. You shall interact with prospective and actual clients in a professional and respectful businesslike manner and diligently fulfill your obligations to them when they engage your services.
6.7 Employee Training. You shall train your employees to competently and professionally carry out their duties and offer excellent customer service.
You shall ensure that your employees have any training, licenses, or certifications required by applicable law.
You are solely responsible for hiring, firing, compensating, paying applicable payroll taxes and day-to-day supervision and control over your employees.
Source: Item 23 — RECEIPT (FDD pages 63–234)
What This Means (2024 FDD)
Based on the 2024 Deka Lash Franchise Disclosure Document, the excerpts provided do not explicitly state whether participation in a Deka Lash Customer Service Center is mandatory for franchisees. However, the FDD does emphasize the importance of customer service.
The franchisee is obligated to interact with clients professionally, fulfill obligations diligently, and train employees to deliver excellent customer service. The franchisee is responsible for all aspects of employee management, including hiring, training, and compensation.
To determine whether participation in a Deka Lash Customer Service Center is required, a prospective franchisee should directly ask the franchisor for clarification. This inquiry should cover the existence of such a center, the nature of participation (mandatory or optional), and any associated costs or benefits.