Is participation in the Deka Lash Customer Service Center mandatory?
Deka_Lash Franchise · 2024 FDDAnswer from 2024 FDD Document
| Fee | Amount | Due Date | Remarks |
|---|---|---|---|
| Customer | As specified in the Operations Manual. Presently $600 per month but we reserve the right to modify this at any time, based on any addition of software, personnel, or other expenses incurred necessary to continue providing or improving the service. | Monthly. | We, an affiliate or a third party we designate may provide a Customer Service Center to assist in inbound inquiries, appointment setting, memberships, customer service, follow up, outbound sales & campaigns, and other services. If required by us, you must participate in the customer service center and you agree to pay all reasonable fees imposed by the provider for those services. Additionally, you may be required to use a specific telephone number, phone, or VOIP system that we may specify. Currently we offer a Customer Service Center and require that you use it. |
| Service Center | |||
| Fee |
Source: Item 6 — OTHER FEES (FDD pages 15–23)
What This Means (2024 FDD)
According to Deka Lash's 2024 Franchise Disclosure Document, participation in the Customer Service Center is currently required. The Customer Service Center assists with inbound inquiries, appointment setting, memberships, customer service, follow up, outbound sales & campaigns, and other services.
Deka Lash franchisees must pay for this service, with the current fee being $600 per month. However, Deka Lash retains the right to modify this fee at any time based on the addition of software, personnel, or other expenses necessary to continue providing or improving the service.
Additionally, Deka Lash may require franchisees to use a specific telephone number, phone, or VOIP system. The FDD states that participation is required if Deka Lash mandates it, and currently, they do require its use.