What is the obligation of a Deka Lash franchisee regarding the operation of the Franchised Business?
Deka_Lash Franchise · 2024 FDDAnswer from 2024 FDD Document
primary, noncontributory basis as an additional insured on these policies and send proof of same to us. Certificates of insurance must be sent in upon the annual expiration date. If
you suffer a loss to your franchise, such as fire or theft, you are required to use the insurance proceeds to replace or repair the premises or property damaged or lost.
6.9 Participation.
- (a) Health and Participation. You acknowledge that this Franchised Business involves hard work and sometimes long hours, similar to most small businesses that are owner operated. We have not represented that this business is going to be easy for you, your partners, officers or directors. You must actively participate in the daily affairs of the business. You are expected to participate actively in franchisee meetings, seminars, conferences, and supplemental training we sponsor. You represent that you are in good health and able to devote your efforts in the day-to-day operations of your franchise or that you have the business management skills necessary to successfully hire and supervise a manager to run the day-to-day operations of your Franchise.
- (b) Supervision. You agree that the services of the Franchised Business will be provided under your direct supervision and control or under the direct supervision and control of a full-time general manager who has successfully completed our initial training. Your studio manager (if applicable) and all employees that have access to client accounts or as required by local law, must be able to pass a criminal background check based on our minimum requirements as specified in the Operations Manual.
Source: Item 23 — RECEIPT (FDD pages 63–234)
What This Means (2024 FDD)
According to the 2024 Deka Lash Franchise Disclosure Document, franchisees must actively participate in the daily affairs of the business. Deka Lash emphasizes that operating a franchised business involves hard work and potentially long hours, similar to most owner-operated small businesses. The franchisor makes no representation that the business will be easy for the franchisee or their associates.
Specifically, Deka Lash franchisees are obligated to interact with clients professionally and respectfully, diligently fulfilling their service obligations. Franchisees must also ensure their employees are well-trained to competently perform their duties and provide excellent customer service. Compliance with all applicable laws regarding employee training, licensing, and certifications is mandatory. The franchisee retains sole responsibility for all employment-related decisions, including hiring, firing, compensation, payroll taxes, and day-to-day supervision of their employees.
Furthermore, franchisees are required to maintain insurance coverage as mandated by state laws and as specified by Deka Lash in the Operations Manual. These insurance policies must include DL Franchising, LLC, its affiliates, officers, directors, members, and agents as additional insured parties on a primary, noncontributory basis. Proof of insurance must be provided annually. In the event of a loss to the franchise, such as fire or theft, insurance proceeds must be used to repair or replace the damaged premises or property.